About the company
Aimazing is a Singapore-based retail technology company serving shopping mall operators across Southeast Asia and Greater China. We build integrated solutions that connect mall operators, tenants, and shoppers driving measurable outcomes for some of the region's largest and most complex retail environments.
Our clients include major mall operators in Singapore, Hong Kong, Macau, Vietnam, and Malaysia. Delivering reliably and professionally at this scale is core to our reputation and growth.
About the role
We are hiring a Senior Client Delivery Manager to own end-to-end delivery of client engagements across our regional portfolio. This is a high-ownership, client-facing role you will be the operational backbone that keeps complex, multi-stakeholder projects moving on time and within scope.
You will act as the judgment layer between clients and the business. Not a relay. A decision-maker who knows when to resolve, when to redirect, and when to escalate and has the professional maturity to do each with confidence.
WHAT YOU WILL OWN
- End-to-end project delivery for mall operator clients across Singapore, Hong Kong, Macau, Vietnam, and Malaysia
- Primary coordination across three independent external parties per engagement: the client (mall management team), CRM vendor, and app development vendor each with their own PM and priorities
- Internal stakeholder alignment across Business Development, Technical Product Management, Field Technician Lead, and Account Management
- Client communication handling feedback, pushback, scope requests, and escalations with professionalism and independent judgment
- Project visibility and structured reporting via Jira Work Management
- Proactive risk identification surface blockers early, resolve what you can at your level, escalate only what genuinely requires senior input
- BD-to-PM handoff management audit commitments made during the sales process and flag gaps before they become delivery problems
WHAT YOU WILL NOT BE DOING
- Deep technical implementation or architecture discussions
- Managing a team in Year 1 this role is designed as a full-ownership IC position initially
WHAT WE ARE LOOKING FOR
Experience
- 58 years of project management experience, ideally in retail tech, B2B SaaS, or enterprise technology
- Proven track record managing multi-vendor, multi-stakeholder delivery environments not just internal projects
- Experience serving large-scale corporate clients; mall operator or property tech background is a strong advantage
- Comfortable with the full delivery lifecycle from post-sales handoff through to go-live and stabilisation
Client & Stakeholder Management
- Able to hold a professional line with clients redirecting, declining, or reframing requests without damaging the relationship
- Knows when to resolve independently, when to redirect to the right stakeholder, and when to escalate and acts accordingly without prompting
- Can absorb client frustration and pushback without escalating prematurely
- Not a relay brings judgment, not just transmission
Technical Literacy
- Working understanding of APIs and data pipelines sufficient to have informed conversations with clients and vendors without needing the TPM on every call
- Does not need to be an engineer, but must not be technically illiterate
- Fluent in modern PM tooling (Jira or equivalent); able to manage multiple concurrent projects with structure and visibility
Communication & Language
- English client-grade written and spoken proficiency (mandatory)
- Mandarin written and spoken proficiency (mandatory); required for HK and Macau client engagements
- Cantonese conversational proficiency (bonus; beneficial for HK/Macau client relationships)
Ways of Working
- Genuinely async-capable comfortable managing regional stakeholders across SG, HK, Macau, VN without needing to be in the same room
- Self-directed does not need daily supervision to stay oriented and on top of multiple concurrent projects
- Comfortable in a scaling company environment process exists, but things evolve; you should be able to contribute to that evolution
Pay Range (all-inclusive):
RM130,000 - RM190,000/annum
Interview Stages (Fully online):
1) HR Screen Round: 30mins - 1hour
2) COO Interview Round: 1.5hours
3) CEO Round: 30mins - 45mins
