Senior Client Engagement Executive (Corporate Training & L&D)

Experience Level: Senior (3+ Years B2B Sales in Training, HR Consulting, or Professional Services)

About Thriving Talents

We are a growing training and development company based in Malaysia with a global footprint spanning 42 countries. We specialize in team building, leadership, and sales development programs. As a company, we are vibrant, inclusive, and known for the great care we take with our clients and employees. We aim to be the Leading Talent Expert that best understands and refines the potential of people globally.

The Role

We are looking for a commercial-minded and consultative Senior Client Engagement Executive to join our energetic team. This is a hybrid role for a professional who thrives on balance: 60% of your focus will be on nurturing relationships with our existing top-tier clients, and 40% will be dedicated to identifying new capability gaps and business opportunities in the market.

You will act as a trusted advisor and the face of Thriving Talents to HR Directors and L&D Managers across SMEs, GLCs, and MNCs, helping them map their organizational pain points to our world-class learning interventions.

Requirements

Essential:

• Industry Experience: Minimum 3 years of B2B sales experience specifically within Corporate Training, HR Consulting, Education Management, or Professional Services. You must understand the nuances of selling intangible services and human capital strategies.
• Target Audience Expertise: Proven track record of selling directly to HR/L&D departments and navigating complex procurement processes (especially within GLCs and MNCs).
• Track Record: Proven history of meeting consulting/sales targets and managing high-value client accounts.
• Tech Savvy: Proficiency in MS Office, Google Workspace, and CRM tools (such as Zoho CRM).
• Soft Skills: Outstanding consultative communication, active listening, and presentation skills. You must be a proactive problem solver who can diagnose organizational needs.

Personal Attributes:

• Driven, passionate, and possesses a go-getter attitude towards talent development.
• Excellent organizational and time-management skills.
• High attention to detail when crafting proposals and training blueprints.

1. Business Development & Consultative Selling (40%)

• Identify and engage L&D and HR Directors within SMEs, GLCs, and MNCs to conduct Training Needs Analysis (TNA) and uncover capability gaps.
• Utilize a highly consultative sales approach to map client pain points to our leadership, team building, and sales development curriculums.
• Pitch and present tailored learning solutions to new prospects, converting them into long-term partners.
• Navigate the nuances of selling to different sectors (e.g., formal procurement processes for GLCs vs. agile decision-making in SMEs).

2. Account Management & Retention (60%)

• Build strong, trusting, advisor-level relationships with existing clients to ensure high retention and repeat business.
• Provide superior client servicing and ensure satisfaction throughout the entire training delivery lifecycle.
• Design and propose customized learning journeys and new modules to existing clients based on their evolving workforce needs.

3. Cross-Functional Collaboration

• Work closely with Operations, Finance, and R&D departments to ensure the seamless deployment of our training solutions.
• Collaborate with R&D by providing on-the-ground market feedback and HR trends to aid in the development of innovative new training modules.
• Support the team with other strategic responsibilities as required.

Why Join Us

• Financial Rewards: Competitive base salary plus a Performance-Based Bonus (paid out every 6 months upon hitting sales targets).
• Flexible Work: Enjoy work-from-home arrangements, coming into the office only 2 days a week.
• Benefits: Private Retirement Scheme (PRS) contribution and Group Medical Insurance upon confirmation.
• Growth: Opportunity to partner with top-tier MNCs and directly influence the L&D landscape.
• Culture: Join an empowering, people-first team culture that truly values inclusivity and continuous learning.