Senior Client Services Manager

Who we are

Atelier 15 Singapore (formerly Crepuscule Asia Pte Ltd) is part of a global creative hub specializing in Luxury and Beauty. We offer a 360° approach-from strategy and product development to brand storytelling and retail execution-to luxury and beauty brands worldwide through our four locations (New York, Dubai, Paris, and Singapore).

Our Singapore hub is looking for a Client Services Manager to support the delivery of diverse and exciting design projects across Asia. This is an opportunity to work closely with creative and strategic teams on projects ranging from retail pop-ups to full-scale brand launches in the FMCG space.

Role Overview

The Client Services Manager plays a key role in managing day-to-day client relationships, ensuring smooth project delivery, and identifying opportunities to grow accounts. Acting as a central coordinator between clients and internal teams, you will focus on execution excellence, commercial awareness, and building strong, trust-based partnerships.

This role is ideal for someone who is hands-on, detail-oriented, and commercially minded, with the ability to manage multiple projects while contributing to business growth.

Key Responsibilities

1. Client Relationship Management

. Serve as the main day-to-day contact for assigned client accounts

. Build strong working relationships with client stakeholders

. Understand client needs and ensure clear communication of expectations

. Support client meetings, presentations, and follow-ups

2. Project Leadership & Delivery

. Manage projects from briefing through to execution and final delivery

. Coordinate internal teams (design, strategy, production) to ensure timely delivery

. Track project timelines, deliverables, and dependencies

. Identify risks early and escalate issues when needed

. Ensure quality control and alignment with client expectations

3. Business Development

. Identify opportunities within existing accounts for additional services

. Support the development of proposals and client recommendations

. Work with senior team members to contribute to pitches and new business opportunities

. Develop a strong understanding of client brands and ecosystems to spot growth opportunities

4. Financial & Commercial Management

. Support budget tracking, cost estimates, and invoicing processes

. Monitor project profitability and flag potential overruns

. Assist in scope management and ensure alignment with agreed deliverables

. Maintain accurate financial documentation for projects

5. Team Collaboration

. Work closely with internal creative and strategic teams to ensure smooth workflows

. Contribute to a collaborative and solutions-oriented team environment

Support junior team members where required and share best practices

Profile Requirements

. 4-7 years of experience in client services, account management, or project management (within a creative, branding, or integrated agency preferred)

. Strong organizational and project management skills

. Excellent communication and interpersonal abilities

. Commercial awareness with an understanding of budgeting and profitability

. Ability to manage multiple projects in a fast-paced environment

. Experience working in branding, design, luxury, or beauty industries is a plus