We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Senior Collection Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Call and pursue collections and to negotiate with customers of their payment schedules
Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
Daily update of ageing report
Issuance of monthly letter of payment reminder and Statement of Account
Process relevant debt recovery actions for further actions
Other ad-hoc duties as assigned by Supervisor/Manager
Requirements:
Bachelor's degree in Economics, Management, Accounting, Mathematics, or related fields.
5+ years experience in a collections role or related function.
Advanced proficiency in Microsoft Excel, including solid experience with advanced formulas.
Excellent analytical skills with the ability to create and present detailed reports.
Strong problem-solving attitude and adaptability.
Excellent communication and interpersonal skills.
Ability to work both independently and as a team player.
Demonstrates emotional intelligence and assertiveness.
Strong administration skills.
