Senior Collections Manager

What's in it For You:

• Accountable for developing, implementing, and maintaining sound credit policies and processes to ensure prompt, efficient collection of accounts receivable and minimization of bad debt losses.
• Provides ongoing leadership to the Collections team, managing a staff of collection associates.
• Responsible for identifying IT system issues and communicating to the IT department for resolution.
• Responsible for managing the portfolio metrics including Aging, DSO and write-offs.
• Receivable portfolio contains the portfolio's largest account balances and requires significant customer and field interaction.
• Compile and communicate monthly collections update to division partners.
• Collaborate with non-GBS or other functional leaders.
• Interface with external service providers in support of credit & collections.

About the Role

What You Will Do:

Talent Development (10%)

• Coaches associates to use sound judgment, communicate effectively, and handle difficult customer situations; intervenes in escalated situations as necessary.
• Hires, trains, and directs staff members to obtain individual performance and division business objectives.
• Completes annual performance reviews and Talent Assessments for all direct reports.
• Develop associates toward greater responsibility or advancement.

Leadership (20%)

• Serves as a key part of the management team as it relates to overall portfolio management. Effectively executes planned objectives as it relates to account portfolio.
• Effectively performs risk assessments and mitigations directly or in partnership with other Credit Managers and divisional leadership. Provides input regarding risk assessment and analysis.
• Ensures effective and consistent communication of identified risk or past due account with Business and Finance leadership.

Innovation (15%)

• Demonstrates solid project management skills and leads efforts in identifying continuous improvement opportunities.
• Plays key role in system and portfolio integration activities.
• Troubleshoots credit systems issues, identifies appropriate system enhancements, participates in system testing.

Relationships (15%)

• Collaborates regularly with Senior Management, Controllers and Sales Managers in managed divisions within the receivable portfolio. Provides explanations regarding key metric reporting to keep divisions informed of issues pertaining to cash flow activity.
• Effectively manages high-risk situations directly or in partnership with other credit managers and divisional leadership.
• Manages critical, high volume/balance customer accounts, cross-divisionally, to ensure business results while supporting effective ongoing working relationships.

Delivering Results (40%)

• Responsible for managing complex, past due and high dollar (cash flow critical) accounts across divisions to reduce DSO.
• Drives alignment across divisions by working with multiple stakeholders.
• Provides guidance related to order management (hold/release) decisions.
• Collaborates with Analyst(s) to prepare timely and meaningful analyses related to credit and collections activities for receivable portfolio including, but not limited to, DSO, aged receivables, risk, and write-offs.
• Provides recommendations and a solid business case for action to manage risk and drive cash flow.
• Ensure understanding of accounts driving aged receivables/DSO and execute action plans to resolve.
• Develops and administers sound credit and collection policies, processes and controls to accelerate collection of receivables, minimize losses, and ensure compliance with overall corporate policies and prudent business practices.
• Provides support for internal/external audits and process improvement initiatives.
• Continue to meet annual objectives/KPI's.
• Interfaces with other support functions (credit ops, dispute mgt, etc.) to ensure appropriate service delivery and support.
• Stakeholders management.

Qualifications

• BS/BA degree in business, accounting, finance or related field.
• Eight to ten years Collections/Customer Service Management or Corporate Finance experience.

Required Skills

• Previous experience leading a team, minimum 20 associates.
• Knowledge of financial statements and risk assessment.
• Advanced computer skills including MS Excel, Word and Powerpoint.
• Quick adoption to diverse system landscape.
• Strong written and oral communication skills.
• Excellent negotiation skills.
• Proven experience in a continuous improvement environment and project management. LSS experience and/or green belt certification a plus.
• Superior interpersonal skills; including the ability to build rapport with customers, division management, field personnel, peers and associates at all levels.
• Experience operating in a global Shared Service environment.
• SAP knowledge.

Preferred Skills

• Previous experience leading a team, minimum 20 associates.
• Knowledge of financial statements and risk assessment.
• Advanced computer skills including MS Excel, Word and Powerpoint.
• Quick adoption to diverse system landscape.
• Strong written and oral communication skills.
• Excellent negotiation skills.
• Proven experience in a continuous improvement environment and project management. LSS experience and/or green belt certification a plus.
• Superior interpersonal skills; including the ability to build rapport with customers, division management, field personnel, peers and associates at all levels.
• Experience operating in a global Shared Service environment.
• SAP knowledge.