Senior Project Specialist Mandarin
Basic Salary Range: RM 4,500 - RM 7,000 (Open for Salary Discussion)
Hybrid: 3 Days in Office & 2 Days Work from home
Location: Bangsar, Kuala Lumpur (Walking distance from Bangsar LRT Station easily accessible via public transport)
About the Role
We are looking for a Senior Project Specialist to join our Digital CRM team. In this role, you will translate business requirements into structured campaign execution while ensuring quality assurance, governance, and seamless stakeholder communication to deliver stable and accurate CRM operations.
Key Responsibilities
- Own end-to-end CRM campaign delivery and oversee execution governance and QA control, including approvals and pre-launch validation.
- Proactively identify data, system, or logic risks and recommend practical improvements.
- Manage CRM incidents and vendor coordination, focusing on root cause analysis and SLA tracking.
- Communicate campaign outcomes, risks, and CRM limitations clearly to stakeholders.
- Collaborate with Product, Marketing, Operations, and regional teams to ensure successful campaign execution.
What We Offer
- Exposure to end-to-end Digital CRM operations in a high-growth environment.
- Opportunity to strengthen analytical thinking, execution ownership, and technical CRM skills.
- Collaborative work with Product, Marketing, Operations, and regional stakeholders.
- A role suited for individuals who value structure, precision, and accountability.
Requirements
- 2–3+ years of experience in CRM, Digital Operations, or Campaign Execution.
- Strong ownership mindset with accountability for delivery outcomes.
- Excellent attention to detail and quality assurance standards.
- Proficient in Microsoft Excel or Google Sheets (filters, pivot tables, validation checks).
- Basic understanding of HTML or SQL for troubleshooting or campaign enhancements.
- Experience with CRM or automation platforms such as SendGrid, Twilio, or similar.
- Strong English communication skills (spoken and written).
Nice to Have
- Experience in digital entertainment, fintech, or data-driven digital platforms.
- Mandarin language proficiency.
- Exposure to dashboards, data validation, or reporting workflows.
- Experience in incident handling or vendor coordination.
- Strong awareness of data security and confidentiality.
