Senior Customer Satisfaction Engineer (SEA)

About the Role

Mills Recruitment is partnering with a global battery technology and energy storage solutions provider, to source a Senior Customer Satisfaction Engineer to support its growing AIDC business across Southeast Asia. This is a remote-based role with significant regional travel, ideal for an experienced after-sales engineer who enjoys solving complex technical issues and working closely with customers.

The Challenge

Take ownership of after-sales support for AIDC projects across Southeast Asia, responding to critical site issues and ensuring reliable performance of energy storage systems.

The Opportunity

A high-impact regional position supporting customers across Southeast Asia. Candidates with AIDC after-sales experience in Malaysia or Thailand are highly preferred, while experienced ESS professionals will also be considered.

Compensation and Benefits

Details will be discussed during the recruitment process.

What You Will Do

• Lead after-sales technical support, troubleshooting and emergency response for AIDC and energy storage sites.
• Deliver technical and service standards training to customers and regional service providers.
• Conduct customer visits, capture VOC feedback and turn insights into product and service improvements.
• Coordinate site inspections, preventive maintenance, defective product analysis and repairs.
• Manage regional service providers, spare parts, tools and equipment to maintain service quality and responsiveness.

Who We Are Looking For

• Bachelor's degree or above in Mechanical, Electrical/Electronic Engineering, Chemistry or a related field.
• Energy storage (ESS) after-sales/service experience is mandatory, with 4+ years of relevant energy storage product experience.
• 3+ years of local overseas work experience; AIDC after-sales experience in Malaysia or Thailand is preferred.
• Proficiency in English and Mandarin
• Comfortable working remotely and willing to travel 40% or more across Southeast Asia.

Skills and Attributes

Strong logical thinking, communication and problem-solving skills, with basic knowledge of quality management systems and failure analysis. You will be comfortable working under pressure, responding to critical site issues and demonstrate a stable career history.

Apply Now

If you have hands-on ESS after-sales experience and want to play a key role supporting AIDC projects across Southeast Asia,

Mills Recruitment would like to hear from you. Apply now or send your CV to [Confidential Information] to discuss this remote-based regional opportunity.