Requirements:
- Diploma or Degree in relevant fields such as Business Administration, Mass Communication,etc.
- Experience in customer service management will be added advantage.
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Willing to work in US & UK time zone.
We are a fast-growing furniture exporter located at a Top Glove Tower, Setia Alam searching for highly-qualified candidates the following positions:
Essential Job Functions
- Provide a prompt and professional response to customer inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
- Communicating and coordinating with relevant stakeholders to response and resolve customer complaints.
- Keeping records of customer ratings, comments, and complaints.
- Work closely with QA department to drive continuous improvement on the productâs quality that is impacting the customers.
- Work closely with Operations team and oversea warehouse to manage the replacement parts.
- Communicating and coordinating with relevant stakeholders (D&D and QC) to provide product technical details to US customer support team if required.
- Take extra mile to engage customers.
