Job Description:
Site Operations Management
- Oversee daily operations, maintenance, and activities at the Johor Data Centres to ensure reliability, efficiency, and security.
- Manage the Move, Add, and Change (MAC) process, including IT hardware deployment and structured cabling installations.
- Lead efforts in troubleshooting and resolving cabling and hardware issues promptly.
- Ensure adherence to structured cabling standards (FTP, UTP, Optical Fibre) and other operational best practices.
Leadership & Team Management
- Provide leadership and supervision to the on-site team, including recruitment, mentoring, training, and performance management.
- Set clear goals and targets, monitor progress, and assess team performance regularly.
- Promote a collaborative, organized, and detail-oriented work culture.
Change Management & Service Delivery
- Manage complex change management processes and service delivery workflows effectively.
- Ensure timely resolution of incidents and escalations, adhering to service level agreements (SLAs).
- Implement and uphold service management processes in a large-scale, diverse operational environment.
Vendor & Asset Management
- Manage third-party vendors and contractors to ensure seamless delivery of outsourced services.
- Oversee the use of asset management systems, ticketing systems, and data center management tools for inventory and operational tracking.
Compliance & Safety
- Ensure the data center operates in compliance with environmental, health, and safety regulations, standards, and best practices.
- Conduct regular audits and risk assessments to mitigate potential issues and drive continuous improvement.
Requirements:
Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant certifications such as ITIL, CDCP, or equivalent are highly preferred.
Experience:
- Minimum 5 years of experience in IT management, with specific expertise in data center environments.
- Proven track record of managing and leading teams in a high-pressure operational setting.
- Hands-on experience with structured cabling, hardware deployment, and fault diagnosis.
- In-depth knowledge of service delivery and change management processes.
Technical Proficiency:
- Expertise in structured cabling standards and cable types (FTP, UTP, Optical Fibre).
- Strong understanding of asset management, ticketing systems, and data center management tools.
Leadership & Soft Skills:
- Excellent leadership, interpersonal, and people management skills.
- Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities.
- Exceptional analytical, problem-solving, and decision-making abilities.
- Fluency in English is required proficiency in additional APAC languages is a plus.
