Role Purpose
- Hands-on Data Platform Specialist responsible for stabilizing and innovating data platforms and services.
- Improve customer and business stakeholder experience while ensuring platform scalability.
- Own technical aspects of the platform and work closely with application, architecture, and delivery teams.
Key Accountabilities & Responsibilities
- Support Infrastructure & Database Administration platform service squads.
- Drive modernization, proactive monitoring, maintenance, support, and capacity planning of IT core infrastructure.
- Manage multiple Big Data and Database platforms, orchestration tools, and runtimes end-to-end.
- Mentor and develop team members to ensure sustainable resource capabilities.
- Define and monitor KPIs and metrics for platform and team performance.
- Develop platform roadmap and strategy covering:Teradata (Vantage)
- Oracle
- Big Data Platforms
- Object Storage solutions
- Ensure platform security, including:Data at rest and in transit protection
- User Access Management (UAM)
- PII controls
- Deliver technology/product roadmap with strong quality standards and SLA adherence.
Platform Management
- Ensure infrastructure services remain aligned with evolving business needs and future technologies.
- Collaborate with internal technology teams and vendors on platform strategy, upgrades, and maintenance.
- Manage platform maintenance, performance tuning, and storage optimization.
- Implement effective software configuration management practices to support DevOps adoption.
- Oversee inventory management across all platform environments to optimize resource utilization.
Core Competencies
- Self-driven and adaptable.
- Strong interpersonal, communication, and collaboration skills.
- Ability to explain technical concepts to non-technical stakeholders.
- Strong decision-making and problem-solving capabilities.
- Effective planning, organization, and time management skills.
- People management and performance management experience.
- Passion for technology and ability to learn quickly.
- Ability to work under pressure.
Requirements
- Knowledge of IT Service Management frameworks and IT service operations.
- Understanding of information security best practices.
- ITIL knowledge.
- 10+ years managing Infrastructure Operations teams.
- 8+ years experience in:
- Hadoop
- Spark
- Big Data technologies
- Cloud Technologies
- Proven track record in service improvement initiatives.
- Strong stakeholder management and relationship-building abilities.
- Ability to adapt to changing business demands.
- Experience working in outsourced delivery environments.
- Understanding of internal and external customer needs.
Skills & Technical Competencies
- Experience with:
- Hadoop
- Data Visualization tools
- Cloud Technologies
- Data Centre Management
- Strong stakeholder and relationship management skills.
- Excellent verbal and written communication skills.
- Ability to gather, analyze, and translate business requirements.
- Strong problem-solving and analytical skills.
- Office administration and organizational skills.
- Good self-management and prioritization skills.
- Computer literacy, particularly:Microsoft Excel
