Senior Data Centre Technician at JOHOR needed for hands-on rack & stack, break/fix, cabling, installs, and incident triagekeeping Oracle Cloud infrastructure running 24/7.
Interested in new challenges and being part of a team working on critical projects Then we'd like to talk to you!
As a Senior Oracle Data Center Technician, you'll play a lead hands-on role supporting a production data center environment in Johor Bahru (Iskandar area). You will own more complex break/fix and installation work, help ensure network/cabling standards are met, and drive operational excellence through strong troubleshooting, documentation, and adherence to safety and security controls. You'll also act as a technical liaison for internal stakeholders, coach junior technicians, and contribute to process improvements that increase reliability and reduce recurring incidents.
This is an onsite role supporting a rotating shift model
Responsibilities
- Conduct end-to-end onsite hardware installation, replacement, upgrades, and break/fix while ensuring no disruption to critical operations.
- Execute advanced troubleshooting by reviewing tickets, system logs, console/alarm messages, and implementing solutions within defined SLAs; document actions and resolutions.
- Perform and validate network/cabling work: implement defined cabling/network changes, verify connectivity, and resolve link/connection issues (fiber/copper).
- Maintain high standards for safety, security, and compliance, including PPE usage, access controls, and adherence to site/colocation rules.
- Support inventory accuracy, audit readiness, and parts/spares controls, ensuring proper tracking and documentation.
- Drive continuous improvement: identify recurring issues/trends, propose corrective actions, and engage relevant teams to reduce repeat incidents.
- Provide guidance and coaching to junior technicians; contribute to training and knowledge sharing.
- Collaborate effectively with internal stakeholders and, where applicable, coordinate with colocation/vendor teams to ensure service quality and SLA adherence.
- Operate smoothly in a multi-disciplinary team environment, ensuring effective handovers and frictionless execution.
Requirements
- 4+ years of experience working in a data center environment (colocation, hyperscaler, enterprise DC, or equivalent critical environment role).
- Strong hands-on expertise in server hardware installation, upgrades, and break/fix, including troubleshooting without impacting critical infrastructure.
- Demonstrated experience with structured cabling and network build/connectivity validation (fiber/copper patching, labeling, testing).
- Comfortable with Linux fundamentals (system logs/CLI basics; ability to validate connectivity/health checks).
- Experience managing/triaging incident and ticket queues, diagnosing non-routine issues, and escalating appropriately.
- Strong discipline in SOP/MOP adherence, change control, security controls, and site compliance expectations.
- Confident communicator who can work effectively with cross-functional teams and vendors; able to operate independently on shift.
- Comfortable working rotating shifts in an onsite operations environment
