Responsibilities:
- Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Troubleshooting and resolving single customer issues with Windows
- Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
- Using remote administration tools to resolve issues on desktops, laptops, and printers.
- Update policies, procedure, and documentation relevant to project or operation
- Ensure compliance with standards, policies, and processes
- Ensure all Asset and Inventory up to date and accurate in system
- Follow KPI defined by company and team leader
Job requirements:
- A Minimum of 3 years of desk side work experience in large enterprise companies
- A minimum Diploma in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Familiar with Mac and Window OS system
- Able to work under pressure, self-motivated, strong problem solving and analytical skills
- Strong data analytic, communication & interpersonal skills
- MCP and/or Apple Technician (MacOS) certified is advantageous
Interested candidate please click APPLY to begin your job search journey.
We regret to inform that only shortlistedcandidates will be notified.
By sending us your personal data and curriculum vitae (CV),you are deemed to consent to EVO Outsourcing Solutions Pte Ltd and itsaffiliates to collect, use and disclose your personal data for the purposes setout in the Privacy Policy available at evo-sg.com/privacy-policy. Youacknowledge that you have read, understood, and agree with the Privacy Policy.
EVO Outsourcing
RCB No. 202233837K
