Your IT Future, Delivered
Senior DevOps Engineer (ServiceNow Tech Lead)
With a global team of 5600+ IT professionals, DHL IT Services
connects people and keeps the global economy running
by continuously innovating and creating sustainable digital solutions. We work
beyond global borders and push boundaries across
all dimensions of logistics. You can
leave your mark shaping the
technology backbone of the biggest logistics company of the world. All our locations have earned the
#GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
Digitalization. Simply delivered.
At IT Services, we are passionate about ServiceNow. Our Network Data team is continuously expanding. No matter your level of proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace #ServiceNow
Grow together
We are looking for a Senior DevOps Engineer and Technical Lead to own our ServiceNow platform, which hosts more than 12 enterprise applications. This role is responsible for the platform's technical direction, reliability, and long-term evolution.
You will act as the primary technical authority for ServiceNow, balancing hands-on engineering with platform leadership. A key focus of this role is Technical Acceptance Testing, ensuring all platform changes meet defined technical, quality, and operational standards before release.
This is a true ownership role, focused on stability, scalability, and continuous improvement and not consulting or short-term delivery.
Ready to embark on the journey Here's what we are looking for:
- Technical Acceptance & Quality Ownership
- Own and lead Technical Acceptance Testing for all ServiceNow changes and releases
- Define and enforce technical acceptance criteria, quality gates, and readiness standards
- Ensure solutions meet architectural, performance, security, and operational requirements before production release
- Platform & DevOps Leadership
- Own the technical architecture, reliability, and overall health of the ServiceNow platform
- Lead DevOps practices, including CI/CD, automation, release management, and platform upgrades
- Drive automation of testing, validation, and deployment processes
ServiceNow Engineering
- Design and build custom workflows, applications, scripts, and integrations
- Define development standards and lead code and design reviews
- Ensure platform security, performance, scalability, and availability
Collaboration & Enablement
- Partner with individual application and internal teams to deliver scalable, sustainable solutions
- Mentor engineers and administrators and serve as the technical escalation point
Required Experience
- 7+ years of experience in DevOps, Platform Engineering, or Enterprise Systems
- 4+ years of hands-on ServiceNow development and administration
- Strong experience with CI/CD pipelines, source control, automation, and release governance
- Advanced JavaScript skills; experience with REST/SOAP integrations
- Proven experience as a technical lead, platform owner, or quality gatekeeper
Nice to Have
- ServiceNow certifications (CSA, CAD, CIS)
- Experience with ITSM, ITOM, CMDB, SecOps, or HRSD
- Experience in cloud, security, or large-scale enterprise environments
An array of benefits for you:
- Hybrid work arrangements to balance in-office collaboration and home flexibility.
- Outpatient (unlimited) and inpatient medical coverage for employees.
- Personalized flexi benefit plan for you and your family.
- Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones.
- Modern offices with free parking space.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.
