Roles & Responsibilities
O2O (Online-to-Offline) Operations Support:
- Assist in managing daily O2O operations such as Store Pick-Up (SPU).
- Coordinate with stores to ensure timely order preparation and collection.
- Monitor order status and follow up on any delays or issues.
- Prepare weekly/monthly reports for internal review.
- Identify simple operational gaps and suggest improvements.
- Support documentation of SOPs for O2O processes.
Inventory Management & Stock Optimization:
- Manage daily and monthly inventory operations, including stock tracking, inventory replenishment, receiving, and dispatching goods.
- Monitor stock levels and conduct regular audits to ensure inventory accuracy.
- Collaborate with Internal/External team to determine reorder points and optimize stock levels.
- Analyze inventory data and generate reports on stock levels, trends, and performance metrics.
Warehouse Coordination:
- Coordinate with the Warehouse team to ensure accurate and efficient inventory movement.
- Oversee the implementation of Warehouse Management Systems (WMS) to streamline inventory handling.
- Identify areas for process improvements and implement strategies to reduce waste, improve accuracy, and lower costs.
- Ensure compliance with all inventory control policies and procedures.
Daily Operations Management:
- Responsible for day-to-day execution and implementation of the e-commerce activities across online channels (product listing, promotion, price change, campaign management).
- Track inventory levels and products removal (if necessary).
- Follow up on customer's enquiry on marketplace / EC platforms.
- Any other ad-hoc task required.
Requirements
- At least 3 years working experience in a similar role
- Advanced Excel capabilities are required.
- Working experience in O2O, Inventory Management, Order Fulfilment, Logistics operations is preferred.
- Bachelor's degree in Business, Supply Chain Management, eCommerce or a related field or similar.
- Ability to work on a schedule that meets the business needs, including nights, evenings and weekends.
- Willing to travel outstation (Preferably with own transport).
- Detail-oriented with good communication and interpersonal skills to work with all levels.
- Meticulous, strong analytical, focused on problem solving and able to interact with the team members and stakeholders to achieve goals.
- Ability to take initiative in a fast-moving environment.
Salary range : RM4500 to RM5500
