Be responsible for Level 2 to 3 operation support for manufacturing messaging middleware and workflow systems related services via incident management with rotational on-call standby support to meet users expectations and FI Operations Excellence/KPI.
Job Description
In your new role you will:
- Be responsible for Level 2 to 3 operation support for manufacturing messaging middleware and workflow systems related services via incident management with rotational on-call standby support to meet users expectations and FI Operations Excellence/KPI.
- Contribute investigation to resolve complex issues and problem management for proactive management of FI application services.
- Monitor system health, capacity and perform pro-active system maintenance to ensure reliable 24/7 operation of mission-critical applications.
- Drive investigation to resolve complex issues and contribute in problem management for pro-active management of FI application services.
- Conduct planning and execution of deployment management, including system testing and user training, with zero defect mindset and system stability.
- Collaborate with Product owner to ensure sufficient and proper transition from product management or projects to operation.
- Select appropriately, develop, adapt or enhance monitoring and operation tools (When and where applicable).
- Proactively support continuous process improvements for service transition and operation.
- Support projects and operation activities where manufacturing messaging middleware and workflow systems are involved.
- Collaborate with stakeholders (team, management, partners, customers, users) towards common objectives and quality targets.
- Actively maintain own knowledge and contributes to the development of other with proper documentation.
Your Profile
You are best equipped for this task if you have:
- Bachelor Degree of Computer Science/ Software Engineering/ Information Technology.
- Hands-on experience with various operating systems and cloud platform (E.g. Windows Server, Linux, OpenShift).
- Knowledge of data networking, shell scripting, messaging/service-oriented, workflow frameworks and protocols (E.g. TCP,UDP, message queue, REST, FTP, Web services, WCF).
- Knowledge of relational databases (E.g. Oracle, Microsoft SQL Server) and familiarity with messaging middleware (E.g. TIBCO Rendezvous, RabbitMQ, IBM MQ).
- Experience supporting or maintaining IT middleware and distributed systems.
- ITIL service operation management knowledge/certification.
- Strong analytical problem solving skills, and ability to understand complex systems.
- Professional level of written and spoken English, good communication and presentation skills.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in
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This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills. Learn more about our various contact channels.
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