JOB ROLE & PURPOSE
We are looking for a proactive and detail-oriented Senior Executive – Accounts Receivable to manage end-to-end credit control and collections while delivering excellent support to both internal stakeholders and corporate customers. This role plays an important part in maintaining healthy cash flow, ensuring refund and billing accuracy, and driving continuous improvements across the Accounts Receivable function.
The ideal candidate is meticulous, customer-focused, possesses good communication skills, and is passionate about improving existing processes rather than simply maintaining them.
JOB RESPONSIBILITIES
1. Credit Control & Collections
- Manage the Accounts Receivable portfolio to ensure timely collection of outstanding debts.
- Monitor customer ageing reports and proactively follow up on overdue accounts.
- Escalate collection issues appropriately and recommend suitable recovery actions when necessary.
- Build positive relationships with internal stakeholders and external customers to facilitate prompt payment while maintaining good customer experience.
- Prepare and provide accurate weekly collection forecasts and updates to Treasury Team.
2. Customer Account Management
- Generate and distribute Statements of Account (SOA) to corporate customers on a timely basis.
- Investigate and resolve invoicing disputes, billing discrepancies, and payment-related enquiries.
- Work closely with Client Engagement, Operations, and other internal departments to resolve collection issues promptly.
- Maintain accurate customer account records and ensure all transactions are properly documented.
3. Credit Notes & Refund Processing
- Process customer refunds accurately and within agreed SLA and month end close timeline.
- Review and issue Credit Notes (CN) in accordance with company policies and approval requirements.
- Ensure all supporting documents are complete and comply with internal governance controls.
- Maintain proper documentation for audit and compliance purposes.
4. Process Improvement & Operational Excellence
- Continuously review existing Accounts Receivable processes and identify opportunities to improve efficiency, accuracy, and customer experience.
- Challenge existing practices and recommend practical improvements to eliminate inefficiencies.
- Support implementation of process improvements and monitor effectiveness after implementation.
Qualifications & Experience
- Bachelor's Degree in Accounting, Finance or equivalent professional qualification.
- Minimum 3-5 years of working experience in Accounts Receivable, Credit Control, or Finance Operations.
- Experience handling corporate customer collections is preferred.
- Experience in shared services or travel industry will be an added advantage.
KEY COMPETENCIES
Technical Competencies
- Good understanding of Accounts Receivable and credit control processes.
- Strong numerical and reconciliation skills.
- Proficient in Microsoft Excel and ERP/accounting systems.
Behavioural Competencies
- Meticulous with strong attention to detail.
- Good communication and interpersonal skills with the ability to engage professionally with customers and internal stakeholders.
- Able to prioritise work and meet deadlines in a fast-paced environment.
- Positive attitude with a continuous improvement mindset.
- Willing to challenge the status quo and drive meaningful process improvements.
- A team player with high integrity and accountability.
If this opportunity excites you and you would like to discover more, we would love to meet with you. HTT is an equal opportunity employer and welcomes all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
