The APEL Support Officer supports day-to-day operations of the APEL Unit, organize and maintain files and records in system and provide wholesome and holistic support to faculties/learners. He/She also ensures all related stakeholders are satisfied with the support provided by APEL.
Responsibilities
- Handle enquiries from learners pertaining to APEL.
- Explain on the administrative and application processes to learners.
- Ensure learners are provided with a copy of Learners Guide on APEL.
- Ensure completeness of relevant forms and documentations submitted by learners.
- Perform verification of forms and documents submitted by learners.
- Assist learners with learning resources like text books /materials/etc. where need be.
- Coordinate assessment between learners and Assessor.
- Key liaison between learners and Assessor.
- Receive request from learner regarding appeal against the results of the APEL assessment.
- Communicate unofficial results to learners.
- Ensure completeness of APEL-02 form, thereafter submit to MQA for issuance of APEL certificate to successful applicants.
- Prepare periodic data/reports/statistics as and when required.
- Keep abreast and adhere to relevant policy and procedures affecting APEL operations.
- Familiar with the Guidelines to Good Practices (GGP) and all related quality assurance documents and policies set by the MQA and other related agencies.
- Attend continuous training in the areas of APEL to remain relevant.
- Undertake any other duties that may be assigned from time to time.
Qualifications
- Diploma/Degree in any field
Required Skills
- Effective time management.
- Effective stakeholder management.
- Good written and oral language proficiency.
- Computer savvy.
- Knowledge of programme structure and study plan.
- Proper data management/record keeping.
- Well versed with CMS.
- Well versed with VBA reporting.
- Well versed with EDMS functions.
Preferred Skills
- Attention to detail.
- Dedicated and trustworthy.
- Diligent.
- Strong sense of responsibility.
- Proactive.
- Team player.
- Upholds organizational values.
