Position Title: Senior Executive / Assistant Manager – Operations Reporting & Insights
Work Location: Kuala Lumpur
Duration – 12 months
Language requirements – Mandarin speaker is a plus point
Role Purpose
The Senior Executive / Assistant Manager – Operations Reporting & Insights is responsible for ensuring timely, accurate, and consistent delivery of operational data, reports, and dashboards across multiple Business Units (BUs). The role supports performance tracking, reporting automation, and insight generation to enable data-driven decision-making at Group level.
Key Responsibilities
1. Monthly Operations Data Submission (End-to-End)
- Coordinate and ensure timely submission of monthly operational data across 16 Business Units (BUs).
- Follow up with BUs for collection of Operations KPIs and maintain status tracking for Group Workstream Leads.
- Ensure 100% data accuracy and resolve data discrepancies with relevant stakeholders.
- Support clarification requests from BUs related to data submission.
- Manage changes to actuals and targets requested by BUs or Group Workstream Leads.
2. Non-Operations Data Collection
- Coordinate regular data collection for GOE, Headcount, and Inforce Customers from Group Non-Operations teams (e.g., Group Finance, OSS, Group Data Analytics, Group Corporate Solutions).
- Ensure timely submission and data consistency across sources.
3. Monthly BU Performance Reporting
- Support preparation and release of monthly BU performance decks for 16 BUs within agreed timelines.
- Consolidate data into reporting templates and populate presentation slides.
- Follow up with Workstream Leads for KPI commentaries and insights.
- Coordinate feedback from BUs and ensure alignment with Group Workstreams.
- Ensure final release to CLO (Chief Level Office) within deadlines.
4. Reporting Automation & Process Improvement
- Support development and enhancement of reporting templates to improve efficiency.
- Drive automation initiatives to reduce manual effort and turnaround time (TAT).
- Identify opportunities to simplify reporting processes and improve data flow.
5. Dashboard Management & Reporting
- Support monthly Operations Dashboard release with full data accuracy and timeliness.
- Coordinate batch job execution with Technology Support Services (TSS).
- Refresh and validate Power BI dashboards with relevant stakeholders.
- Distribute dashboard reports to Group and Local ExCo stakeholders.
6. Power BI User Access Management
- Manage Power BI user access rights, including onboarding and offboarding requests.
- Ensure compliance with data access governance and security policies.
7. Dashboard Enhancement & Insights
- Gather stakeholder requirements for dashboard enhancements.
- Prioritize and track enhancement milestones.
- Improve dashboard insights for better business decision-making.
8. Ad-hoc Data Support
- Provide accurate and consistent ad-hoc data support for Group Non-Operations requests.
- Ensure data alignment across multiple sources and maintain data integrity.
Job Requirements
- Bachelor's degree in Business Intelligence, Data Analytics, Computer Science, Data Science, Business Administration, Statistics, Mathematics, Actuarial Science, or related field.
- 3–5 years of experience in Business Intelligence, MIS reporting, or Data Analytics (insurance or healthcare industry preferred).
- Strong expertise in performance reporting, data automation, and business insight generation.
- Advanced proficiency in Excel, SQL, Power BI, and PowerPoint.
- Experience in data integration tools and reporting systems is an advantage.
- Strong ability to manage data quality issues in complex, multi-stakeholder environments.
- Proven capability to streamline reporting processes and reduce manual intervention.
- Strong communication skills in English.
- Structured, detail-oriented mindset with strong stakeholder management skills.
