Senior Executive - Campus Central

The Senior Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative and comprehensive services, delivered via SCRM, counters, online portal, emails and phone.
• Act as first point of reference for, and manage student administration enquiries from students, staff, alumni and members of the public and provide timely and accurate responses.
• Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries and via SCRM and online platform, request and collection, application processing and back-office work, managing email and phone enquiries etc.
• Monitor and ensure timely processing of enquiries and requests via SCRM and online services provided by Campus Central.
• Maintenance of Campus Central Portal, ensuring information relevance to students through timely updates.
• Carry out any other duties and responsibilities that may be assigned from time to time.

JOB SPECIFICATIONS

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Good understanding and ability to create an uplifting customer service culture
• Ability to work collaboratively in a team based work environment.
• Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner
• Creative, resourceful and customer focused
• Possess a good command of English
• Good communication, report writing and presentation skills
• Good planning and coordinating skills
• Ability to perform consistently under the pressure of deadlines
• Knowledge of and skills in using computer software e.g. Microsoft software applications
• Ability to work independently in a fast-paced and challenging environment

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated
• Dynamic with initiative
• Good team player
• Professional appearance and good working attitude
• Pro-active and results oriented with a drive to succeed and achieve goals
• People oriented with warm and cheerful personality
• A strong sense of responsibility