About us
Novugen is a wholly owned subsidiary of SciTech International, a UAE-based group with over 30 years of experience in the healthcare industry. We specialize in venturing into strategic healthcare businesses and developing world-class healthcare facilities across the globe. With operations in multiple countries across continents, our global presence and expertise empower us to meet the complex challenges of delivering hard-to-source, technology-intensive pharmaceutical products to market.
Our manufacturing facilities in Bandar Enstek, Negeri Sembilan, are the first USFDA-approved pharmaceutical manufacturing facilities in Malaysia and Southeast Asia. We are also the first pharmaceutical company in the region to be vertically integrated from R&D to manufacturing, giving us greater control over the supply chain and reflecting our commitment to meeting a wide range of stringent regulatory standards.
At Novugen, we are united by a shared vision, with a team of talented individuals from diverse backgrounds and nationalities working together towards one common goal. We are driven by a passion for science and innovation, striving to accelerate the launch of pharmaceuticals that lack robust generic alternatives due to their complexity. Our continued investment in R&D and dedication to excellence aim to provide early access to affordable, high-quality medicines, impacting lives across the world.
Together, we are shaping the future of healthcare and changing lives everywhere.
About the Role
The incumbent will play a pivotal role in supporting entire Commercial Operations (Sales, Marketing, Market Access, Medical, Commercial Excellence, International Business). The role ensures operational excellence and various initiatives within the functions are executed in a seamless manner, facilitating lead generation, business expansion and brand awareness.
Key Responsibilities:
Commercial Operations Coordination
- Be the conduit for overall Commercial Operations administrative due diligence - Sales, Marketing, Corporate Events, Procurement related works. Work effectively with cross functional teams in the organization.
- Support in sales funneling process such as lead generation, market research, prospect qualification to client conversion
- Support in sales operations and tendering process. These include facilitating in preparing sales kits/materials, presentations, contract propositions, liaison with bumi agents, generating quotations and fulfilling tender requirements as needed.
- Interface as client services and data management expert (entry, integrity and hygiene). Managed contract renewals and billings as and when required.
- Collaborate with Sales team to schedule client meetings and follow-ups whenever required
- Generate reports and data analytics for strategic decision-making. First tier analyst to feedback to Commercial Operations team on latest trends, performance gaps and market opportunities
- Support in lifecycle management and logistics of marketing campaigns / events across various channels/franchises. These include digital, social media, traditional and omnichannel marketing.
- Work with vendors / agencies on artwork requirements, printing and timely delivery of marketing collaterals such as brochures, flyers, and promotional items.
- Work with Novugen steering committee for overall corporate events execution (sales kick-offs, townhalls and teambuilding, etc)
Administration & Governance
- Supervise junior associate executives and interns as and when required in the following deliverables:-
- Subject matter expertise for Sales CRM, SAP system or equivalent (purchase order, purchase requisition, invoicing, payment processing, etc) for Commercial Operations.
- End to end courier services management.
- Inventory management of affiliate promotional items.
- In charge of category management filing / archiving system
- Travel requisition request management, i.e. flight ticket booking, hotel and etc.
- Collaborate with relevant departments to ensure new hires are equipped with onboarding kits on their first day.
- Brief employees on sharepoints for Commercial Operations, HR and Admin procedures / SOPs as and when required
- Claims validation before submission to authorizers for approvals
- To participate in audits involving Commercial Operations team and ad-hoc Commercial Operations Excellence projects
About You
- Possess a degree in Marketing, Business Studies, Management, Communications, or equivalent.
- Minimum 3 years related experience in Sales & Marketing support and coordination from Pharma, MNCs, Healthcare industries or equivalent.
- Demonstrated ability to communicate, present and influence credibly and effectively to both internal and external stakeholders
- Organized, attention to detail / meticulous
- Familiarity with social media platforms, digital marketing tools and trends is an advantage
- Knowledge of legal aspects related to contracts/agreements and tendering process is an advantage
- Strong intrapreneurial skills and mindset from start up to established organization
- Versatile and resilient, ability to stay positive in high-pressure and ambiguous environments and work towards delivering results
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Creative thinking and a passion for staying up-to-date with industry trends
- Proficient in Microsoft Office Suite
- Proficient in Sales CRM and SAP system
- Willing to travel within Malaysia and overseas whenever required
