CTOS Digital is a key player in ASEAN credit reporting landscape, enabling digital credit solutions through strategic investment and innovation. We empower individual and business with the confident to make sound credit decision through access to data and insights at greater ease and speed.
Are you a results-driven professional who excels in strengthening cashflow and building strong stakeholder relationships
We're looking for a Senior Executive, Credit Management to lead collection activities for our Key Accounts portfolio and drive overall accounts receivable performance.
In this role, you'll collaborate closely with the Business and key stakeholders to deliver on collection targets, provide value-added insights, and support informed decision-making. If you're proactive, analytical, and passionate about elevating credit management excellence, this role is for you.
Here's How You Will Add Value:
Receivables Management of Key Accounts Portfolio
- Manage the end-to-end collections process to ensure timely recovery of outstanding balances from Key Accounts.
- Identify and mitigate credit risks by monitoring customer accounts and escalate red flags to superior on timely basis.
- Lead the assigned collections portfolio to ensure the success of business operations.
- Drive achievement of collection targets based on assigned KPIs.
- Negotiate settlement arrangements with customers and execute appropriate recovery actions.
- Conduct on-site customer visits when required to resolve critical collection issues or strengthen business relationships.
Stakeholders Engagement & Collaboration
- Lead and engage both internal and external stakeholders to resolve operational matters.
- Build and maintain strong partnerships with business stakeholders to enhance mutual support.
- Conduct periodic collections review meetings with business units.
Reporting & Communication
- Prepare and provide timely reports on collection status and credit risks to superior.
- Present findings, escalate issues, and recommend solutions for process improvement.
- Communicate effectively with internal teams, customers, and stakeholders to support collections and resolve disputes.
Business Requirements
- Excellent communication skills. Able to communicate effectively with team members and stakeholders, including customers, to resolve any issues and ensure prompt payment of outstanding invoices.
- Understand accounts receivables processes, including invoicing, collections, and cash applications.
- Possess strong analytical skills to identify trends, patterns, and areas of improvement in accounts receivables processes.
- Customer service-oriented, ensuring that customers receive prompt and courteous assistance in resolving any collection issues.
What you'll need to succeed:
Qualifications
- Degree or Diploma in Business Administration, Commerce, Finance, Banking, or related field.
Work Experience
- Minimum 3 years of experience in collections or customer management functions.
Skills & Competencies
- Proficient in Microsoft Office and debt management software.
- Excellent interpersonal, communication, and negotiation skills.
- Good command in English and Malay (written and spoken)
- Handling confidential and sensitive information with discretion and professionalism.
