Summary Of Responsibilities
She/ he is responsible to assist the team in achieving the following objectives:
- Developed and maintain good relationships with senior officers of external stakeholders.
- Persuade stakeholders to synchronize their interests with the developmental and public interest goals of PayNet.
- Identify opportunities for industry collaboration and harness collective industry efforts to achieve national economic benefits and efficiencies of digital payment.
- Act an advocate for stakeholders and ensure positive stakeholder perception of PayNet.
Key Areas Of Responsibilities
Strategic Development
- Conduct research on areas related to digital payment systems with an objective to increase the efficiency, value proposition and inclusiveness of Malaysia's digital payment systems.
- Provide ideas and strategic solutions to support the country's migration to electronic payments agenda.
- Emphasize on the divisional guiding principles of enablement, awareness, and cementing culture in adopting for the digital payment ecosystem.
Market Intelligence
- Assist superior to obtain market intelligence by actively following up with internal and external stakeholders as well as market leads on the latest digital payment progress and plans.
- Gather pertinent data, statistics, and information from relevant stakeholders to continually enhance and ensure the effectiveness of PayNet's efforts in providing the best financial services solutions for national digital payment industry.
Building Relationships
- Assist superior to ensure that industry's views and needs are taken into account and PayNet's initiatives are syndicated with the stakeholders.
- Participate actively in internal and external engagement in harnessing potential business opportunities for PayNet, with greater focus on the government sector and at the relevant state government agencies.
- Co-ordinate roadshows and events to showcase PayNet's full suite of products and create awareness on e-payments to the businesses and public.
Others
- Assist superiors to co-ordinate inter divisions / departments to ensure PayNet's products, services and initiatives are communicated to the stakeholders effectively.
- Ensure the procurement process for any purchases on behalf of the division or selection of vendors is carried out in a lawful dan timely manner.
Core Competencies
Aspirational
- Orients own and team's purpose and direction with respect to the overall organizational vision and purpose.
- Demonstrates ownership and responsibility over team's performance, commitments, and mistakes.
- Leverages on team members to drive for results and deliver beyond set targets.
Curious
- Creates a conducive platform/ environment/process and encourages team members to share their experience, best practices, and learnings,
- Challenges existing work processes through continuous feedback and dialogue with relevant stakeholders using strong use cases. Recommends solutions for improvement,
- Develops an innovative environment by providing the necessary resources and support for new idea generation across teams/department.
Grit
- Upkeeps team morale in stressful periods; guides team to cope with stress and pressure in difficult times.
- Constantly remind the team of the purpose and end goal to ensure the team remains on track.
- Translates challenges into specific workable plans/solutions. Allocates resources to effectively address the challenge.
- Creates appropriate mechanism and structure (e.g. work groups, resources) to encourage teamwork and communication among team members.
Integrity
- Identifies external trends and designs relevant policies for solutions/actions against unethical and unprofessional practices.
- Encourages team orientation behaviors by proactively providing a supportive platform and environment for team members to openly share relevant information and collaborate with one another.
- Provides a safe space to encourage team members to take accountability of their mistakes or unfavorable outcomes as a result of a decision or action made.
Qualifications
Technical Qualifications
- Computer literacy skills - MS Word, Power BI, Excel, PowerPoint etc.
Additional Requirements
- Ability to attend and handle customers in a pleasant, positive and professional manner,
- Effective communication skills.
- Punctual and reliable, with good time management skills.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret alphanumeric data.
- Ability to maintain focus while working with voluminous data.
- Computer literate - Microsoft Word, Microsoft Excel, MS Power Point, etc.
- Able to work independently with minimum supervision.
- Ability to multitask.
- Attentive to details.
- Ability to adapt with frequent traveling.
