The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control.
Job Purpose
The Senior Executive is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution.
As part of an organization undergoing operational transformation, this role requires a highly resilient, detail
oriented professional with 5-8 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives.
Main Responsibilities
Reporting Structure
- Act as a core member of the Finance Operations Team.
- Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks.
Transformation & Adaptability
- Support ongoing operational and digital transformation initiatives.
- Identify manual inefficiencies and contribute ideas toward automation and process optimization.
Manual Receipting & Policy Matching (Odyssey 5)
- Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections.
- Process collections from multiple channels (GIRO, PayNow, credit cards, bank transfers, broker statements).
- Investigate and manually match unidentified receipts to policies or broker accounts.
- Perform daily bank reconciliations (SGD and foreign currency) against system records.
Credit Control & Collections Management
- Monitor and manage outstanding premium balances, ensuring timely follow-up and collection.
- Generate and review aged receivables reports to track overdue accounts.
- Proactively engage brokers, agents, and policyholders to resolve outstanding invoices.
- Investigate and resolve discrepancies related to unpaid or partially paid premiums.
- Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary.
- Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections.
Payment Processing &Disbursements
- Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions.
- Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA).
- Liaise with banks on payment issues, rejected transactions, and system-related queries.
Problem Ownership & Issue Resolution
- Take full ownership of operational issues and ensure timely resolution.
- Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions.
- Deliver accurate work within tight timelines, particularly during month-end and peak periods.
- Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies.
Reinsurance Accounting
- Prepare monthly and quarterly reinsurance statements (proportional and non-proportional treaties).
- Calculate and process outward reinsurance premiums and track inward claims recoveries.
- Manage facultative placements, including billings and settlements.
- Ensure accurate and timely data handover to the finance reporting team.
Other Responsibilities
- Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives.
Requirements & Qualifications
- Diploma or Degree in Accountancy, Finance, Business Administration, or equivalent.
- 5-8 years of operational finance, credit control, or accounting experience.
- Experience in the Singapore General Insurance sector is highly preferred.
- Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
- Experience with Odyssey 5 is a strong advantage.
Core Competencies
- Strong sense of ownership and accountability
- Ability to work under pressure and meet tight deadlines
- Detail-oriented with strong problem-solving skills
- Adaptable and resilient in a transformation environment
