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The Senior HR Generalist provides comprehensive HR support across the full employee lifecycle and functions as a strategic partner to assigned business units. This role supports recruitment, onboarding and offboarding, employee welfare and engagement, industrial relations, performance management, payroll and benefits administration, training and development, HRIS management, and contributes to HR policy development.
What You'll Be Doing
1. HR Business Partnering (HRBP)
- Act as the HR point-of-contact for designated departments, building strong relationships with leaders and employees.
- Partner with managers on people matters such as performance issues, team dynamics, development plans, and employee engagement.
- Support implementation of global and local HR strategies, ensuring alignment with business priorities.
- Analyse people data to identify trends and recommend actionable solutions.
2. Onboarding & Offboarding
- Oversee onboarding processes including new hire documentation, orientation programs, and coordination of resources.
- Ensure positive new joiner experience with consistent and effective assimilation.
- Manage exit processes including exit interviews, clearance, knowledge transfer requirements, and final documentation.
- Analyse exit trends and propose retention improvements.
3. Employee Welfare & Engagement
- Design and execute engagement activities, welfare programs, and internal events to foster a positive workplace culture.
- Provide insights on employee morale and engagement levels; recommend targeted interventions.
- Support HR communication campaigns and promote participation in HR initiatives.
4. Industrial Relations (IR)
- Handle employee relations matters including grievances, counselling, disciplinary cases, and investigations.
- Ensure compliance with local labour laws and statutory requirements.
- Support documentation, reporting, and liaison with external authorities where necessary.
5. Performance Management
- Coordinate performance management cycles including goal-setting, mid-year reviews, and year-end evaluations.
- Guide managers on performance coaching, PIPs, and feedback best practices.
- Track performance metrics and ensure timely completion across assigned business units.
6. Payroll & Benefits Administration
- Support payroll preparation by validating data accuracy (attendance, overtime, claims, deductions).
- Administer employee benefits including leave, medical, insurance, and statutory contributions.
7. Training & Development
- Assist in identifying learning needs through collaboration with managers and through performance data.
- Coordinate training programs, track attendance, maintain training records, and follow up on evaluations.
- Support implementation of learning pathways, development programs, and upskilling initiatives.
8. HRIS & Data Management
- Maintain accurate employee data in the HRIS system and ensure data integrity.
- Generate HR reports for analysis, audits, and stakeholder updates.
- Drive process automation and system enhancement efforts to improve HR efficiency.
9. HR Policy, Compliance & Operations
- Support the development, rollout, and review of HR policies, SOPs, and guidelines.
- Ensure adherence to compliance requirements, internal controls, and audit standards.
- Contribute to HR projects, continuous improvement initiatives, and cross-functional collaboration.
What You'll Need:
- Bachelor's degree in Human Resources, Accounting, Finance, Business Studies, or a related field.
- Minimum of 35 years relevant experience in HR operations.
- In-depth knowledge of Malaysian employment laws, payroll taxation, and compliance requirements.
- Familiarity with payroll systems and HRIS, with strong data management and analytical skills an added advantage.
- High level of accuracy, attention to detail, and strong organizational skills with the ability to meet tight deadlines.
- Strong interpersonal and communication skills with the ability to influence and support at all levels.
- Proactive, solution-oriented, and adaptable mindset, with a continuous improvement approach.
- High integrity, discretion, and professionalism in handling sensitive information.
