Develop the Supply Chain relationships with our clients in order to better meet customers expectations (service, deadlines, stock in trade, projects etc.) with customer collaboration initiatives while contributing to the economic performance of the Business Units.
Customer Data Alignment: Ensure alignment of customer catalog, coordinate the customer forecast, stock and sell out data sharing
Joint forecasting and supply confirmation with customer, follow up on risk of shortages and stock prioritization review on short supply, launch and promotion. Analyze and plan promotion , launch, renovation , discontinuation with the customer supply chain.
Jointly create and collaborate the service level, ISA, OOS action plans
Stock in Trade Management and propose actions for Optimization
Lead weekly communication with customer, key account managers, supply planner and customer care.
Lead Top to Top Customer Supply Chain meetings, optimize cost to service and analyze customer satisfaction and build action plans.
Responsible and accountable for the team's daily processing of customer orders, understanding individual customer requirements and ensuring we deliver according to customer requirements.
Order Management: Ensuring KPI of Service Level, OTIF (On time in Full) and OTFR (On time Fill Rate) are met.
Improve untouched order rates for back office and improved customer experience in front office.
Ensuring dispute rate and rejections are less than 2%
Market Return Process Improvement to ensure that we reduce market return and process within the turnaround time.
Implement the organisation, processes and resources needed for the Customer Care policy.
Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
Collaborate with Credit to ensure the execution of the credit policy
Develop the collaboration with our internal stakeholders and clients (data exchanges, shared KPIs, flows optimization, cost follow-up, OSA, stock in trade, B2B portal etc.)
Ensure the sharing and reliability of information related to the clients within the organisation (Demand Planning, physical distribution, sales, controlling)
Work with transporter to ensure Accurate Actual Delivery Date are 100% updated before the month end close.
Monitor and track the processing Credit Notes and Debit Notes and working with 3PLs to ensure all credit and debit notes are processed accurately and on a timely manner.
Monthly review of KASC Dashboard with DOP and Head of O2C.
Other tasks to be assigned from time to time.
Special requirement
Minimum Diploma in Business Administration or similar field of studies.
Minimum years of working experience in similar field.
Meticulous, possess can do attitude and a fast learner
Good communications, problem solving and stakeholder management skills
Ability to manage large volume transactions with speed and accuracy & timeliness
Experience working in MNCs and working with SAP
Good excel skill
SAP SD module and Key User experience is an added advantage
