Individual Responsibilities:
- Approve claims within limits of approval in accordance with company policy and
- procedures.
- To attend to complaints by customers, adjusters, service providers, mediators,
- solicitors and other related parties.
- To review cases on annual bases or when required.
- To check claims for any suspicious/fraud claims and highlighting to the superiors
- and relevant units.
- To ensure the outstanding cases is within the set target.
- To handle and manage litigated cases.
- Engage in special projects when required,
- To attend complaints by higher authorities such as mediated cases/social media.
- Ensure claims are processed in accordance with companys claims service standard
- and BNM&aposs guidelines on claims settlement practice
Key Shared Responsibilities:
- Maintains mutually beneficial, collaborative relationships with business partners/stakeholders with supply chain department (e.g. customers, suppliers, peers, agents, and other team members)
- Learn from management training or other forms of development with Talent Services team, by integrating them into an employees working life and promoting a positive approach.
- SIU team in claims fraud detection.
- Participating to all trainings provided by the company and enforcing all the required values by the company.
Education/Academic Qualifications:
Minimum bachelors degree and above
Professional/Technical Qualifications & License
- Preferable qualifications such as CII, DMII, AMII.
- 1-2 years experience in General insurance
