Senior Executive, Ops Excellence

Job Description

Responsibilities

• Drive operational excellence across AirAsia MOVE Stays (Hotels and Flight+Hotel bundles) by ensuring adherence to SOPs, operational standards, and quality benchmarks.

• Analyze operational data and KPIs to identify trends, bottlenecks, and opportunities for process optimization.

• Develop actionable insights from performance dashboards and reporting tools to support strategic decision-making.

• Implement process improvements and automation initiatives to enhance efficiency, accuracy, and service quality.

• Collaborate with cross-functional teams, including customer happiness, legal, compliance, product, and business stakeholders, to ensure operational alignment and risk mitigation.

• Monitor customer satisfaction metrics, operational performance, and partner KPIs to ensure continuous improvement.

• Enhance operational efficiency by recommending data-driven improvements, optimizing resources, and streamlining workflows.

• Facilitate smooth operational processes and partner interactions to maintain service quality and efficiency.

Requirements:

• Bachelor's Degree or equivalent in a relevant field from accredited universities

• 3-4 years of experience in operations, process improvement, or data-driven roles.

• Good analytical skills to understand data and suggest improvements.

• Strong time management, organization, and attention to detail.

• Clear communication skills to work with different teams and share ideas.

• Comfortable with Google Workspace tools (Sheets, Docs, Slides).

• Results-focused, proactive, and passionate about improving operations.

• Team player with a Can Do attitude.

Plus:

• Basic SQL knowledge and experience with BigQuery or other data tools.

• Familiarity with HTML/CSS for operational enhancements.

• Experience with tools like Google Apps Script for basic automation execution.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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