Senior Executive, Policy Servicing (PruShield)

Job Summary

In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement

Job Description:

Shield function comprises:

• Workflow verification and clearance
• Refund of excess payments received
• Issuance of acknowledgement letters
• Change of payer
• Termination of policy
• Processing of change plan request

Day to day responsibilities:

1) Process customer requests under the Shield function in accordance to guidelines, service standards and quality.

2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement.

Who we are looking for:

Experience

• Degree holder with at least 1-2 years working experience in Health insurance policy servicing, working in the Shield function.

Competencies & Personal Traits

• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Hardworking, meticulous and dedicated team player.
• Willing to work long hours and weekends (if required) to support peak period.
• Good team player with keen eye to details and ability to work under pressure.
• High level of integrity, take accountability of work and good attitude.
• Proficient in MS Office.

Education

• Degree holder

Language

• English

Please note: The job description outlined above are not exhaustive and are accurate as of the date of posting. They are subject to change based on the evolving business needs and organizational priorities.