KEY RESPONSIBILITIES
Sales & Business Development
- Own the end-to-end sales and business development cycle, from prospecting, qualification and discovery to proposal preparation, negotiation, closing and post-sales handover.
- Generate leads through cold calling, targeted email campaigns, referrals, partner introductions and active networking at relevant industry events.
- Proactively drive deals through consistent follow-ups, clear opportunity tracking and strategic stakeholder alignment with clients.
- Build and maintain a healthy sales pipeline by targeting SMEs and mid-market companies, while strategically pursuing high-value enterprise and GLC opportunities.
Solution Discovery, Proposal & Commercial Management
- Conduct deep-dive discovery sessions to understand client pain points, business priorities and readiness for AI, Microsoft 365 Copilot and related technology solutions.
- Deliver product presentations and demonstrations, in collaboration with technical teams where required, to articulate business outcomes, return on investment and implementation roadmaps.
- Prepare proposals and quotations that clearly define project scope, timelines, success criteria, pricing models and post-sales support requirements.
- Negotiate commercial terms to close deals that meet revenue and margin expectations while remaining aligned with company objectives.
After-Sales Engagement, Retention & Account Growth
- Maintain strong relationships with new and existing clients to support renewals, expansion opportunities, customer retention and long-term account growth.
- Partner with internal teams to ensure a smooth transition after closing and maintain client confidence throughout solution deployment and onboarding.
- Conduct regular customer follow-ups, account reviews and engagement activities to identify customer needs, address concerns and strengthen long-term customer relationships.
- Support customer retention initiatives by monitoring customer satisfaction, service continuity and opportunities for account expansion.
- Identify upselling, cross-selling and renewal opportunities within existing accounts to support revenue growth and long-term customer value.
Microsoft Copilot Adoption & Customer Enablement
- Support post-sales Microsoft Copilot adoption activities by coordinating customer enablement sessions, usage follow-ups, feedback collection and improvement actions.
- Assist customers in identifying practical use cases and business scenarios to maximise the value of Microsoft Copilot and related AI solutions.
- Monitor adoption progress, gather user feedback and collaborate with internal teams to recommend actions that improve usage, engagement and customer outcomes.
- Support adoption campaigns, awareness sessions, workshops and user enablement activities to encourage successful implementation and sustained utilisation of Microsoft Copilot solutions.
- Maintain awareness of Microsoft Copilot capabilities, AI trends and adoption best practices to support customer discussions and recommendations.
Sales Reporting, Internal Coordination & Market Awareness
- Maintain accurate sales records, including pipeline stages, forecasts, meeting notes, customer follow-ups and post-sales actions.
- Prepare weekly and monthly reports on sales performance, deal cycle times, customer engagement status and key opportunities requiring management attention.
- Coordinate with internal technical, project and support teams to address customer requirements, deployment matters, adoption issues and service continuity after closing.
- Stay updated on AI, Microsoft Copilot, technology trends, competitor offerings and local industry priorities to support relevant customer conversations and business development activities.
QUALIFICATIONS
Education
- Bachelor's Degree in Business Administration, Marketing, Information Technology or any related discipline.
- Professional certification in Microsoft 365, Microsoft Copilot, AI solutions or sales/customer success will be an added advantage.
- AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals certification will be a highly added advantage
Experience
- Minimum 3 years of relevant experience in sales, business development, account management, after-sales support, customer success or technology solution selling.
- Experience managing the sales cycle, including prospecting, lead generation, client discovery, proposal preparation, quotation support, negotiation, closing and post-sales handover.
- Exposure to AI solutions, Microsoft 365, Microsoft Copilot, digital transformation or technology adoption programmes will be an added advantage.
- Experience dealing with SMEs, mid-market companies, enterprise customers, GLCs or Government agencies will be an added advantage.
- Proven ability to build client relationships, maintain follow-ups, support renewals, identify expansion opportunities and convert customer requirements into business opportunities.
- Experience in product presentation, solution demonstration, customer engagement, sales reporting and pipeline management is preferred.
- Experience in after-sales support, customer retention, account management, customer onboarding, renewal management, customer success or post-sales engagement activities.
- Experience in Microsoft Copilot, Microsoft 365, AI solutions, digital workplace technologies, user enablement, adoption programmes, change management initiatives or technology adoption activities is an added advantage.
- Demonstrated ability in managing client relationships, solving complex problems and delivering solution-based results.
- Excellent negotiation and interpersonal skills, with professional fluency in English (written and spoken). Proficiency in Bahasa Malaysia is an added advantage.
- Self-driven and able to work independently to achieve targets, while remaining a collaborative and dependable team player.
- Goal-oriented with a strong hunter mindset and a proven track record of consistently achieving or exceeding sales targets.
- Must possess a valid driving license and own transport, with willingness to travel within Malaysia for client meetings and industry events.
COMPETENCIES & SKILLS
Technical Competencies
- After-Sales Account Management
- Customer Success Management
- Post-Sales Engagement
- Microsoft Copilot Adoption Management
- Microsoft 365 Solutions
- Adoption & Change Management (ACM)
- Customer Onboarding & Enablement
- Renewal, Upsell & Cross-Sell Support
- Business Value Realisation
- Customer Service Review & Reporting
- Microsoft Copilot Governance Awareness
Leadership Competencies
- Customer Relationship Management
- Communication Skills
- Presentation & Facilitation Skills
- Stakeholder Management
- Customer Focus
- Commercial Awareness
- Problem Solving
- Follow-Up & Service Ownership
- Influencing & Engagement Skills
WHY JOIN US
- Comprehensive medical and benefits for your family, ensuring your well-being is our top priority.
- Rest easy with our insurance coverage, providing you with security and assurance.
- Stay energized with meal credit in our inhouse cafe, keeping you fueled throughout the day.
- An in-house futsal court and badminton court for post-work workouts.
- A variety of fun-filled events and gatherings to unwind.
- Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.
