Senior Expert, Legal Operations & Innovations Asia Pacific

About DHL Group and Legal Services:

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Legal Services offers all business partners worldwide solution-oriented legal advice. We provide comprehensive support in contracts, negotiations, and processes with customers and suppliers as well as in general litigation and commercial law matters.

In a matrix organization, Legal Services is organized on the one hand according to regions and on the other hand according to global cross-sectional topics. As our business keeps growing, we want you in our APAC region.

Ready to immerse yourself in the exciting world of Legal Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Legal colleagues and benefit from a wide range of development opportunities.

We are looking for an immediate, full-time, permanent position in APAC at Cyberjaya, Malaysia.

Job Purpose:

The Senior Expert, Legal Operations & Innovation Asia-Pacific plays a key role in delivering legal services effectively and supporting the Group Strategy 2030. The position focuses on improving efficiency, reducing costs, and enhancing legal service delivery at the regional level through technology and collaboration with the Global Legal Operations & Innovation team. This role oversees regional legal support, leads innovation and transformation initiatives, and manages projects and programs to ensure successful outcomes.

Your tasks:

Legal professional support at Regional level (cross -country cross-business units)

• Manage legal support requests with cross-country, cross-BU, or AP relevance. Allocate to appropriate counsel, ensuring timely and quality legal output.

• Represent the Region in legal working groups and strategic projects beyond country/BU scope.

• Coordinate Regional legal resources where applicable, ensuring alignment, accountability and high performance.

• Provide legal support to Corporate Functions and Regional Service Line Functions.

• Build trusted relationships across business units, cross-functional teams, and SD71 peers. Foster collaboration, transparency and support across Legal AP and beyond.

Legal Operation (Communication, Digitalization, Data Management)

Coordinate legal operations across Legal AP, including:

• Legal digitalization and automation,

• Data management and reporting,

• Internal and external legal communications (newsletters, Regional legal community building, knowledge sharing),

• Integration of AI and legal analytics to improve efficiency, quality, and insight generation.

Performance Monitoring and KPIs:

• Define and track KPIs to measure transformation progress,

• Provide data-driven insights to support continuous improvement and informed legal decision-making.

Best Practices and Training:

• Develop and promote standards, templates, and tools.

• Deliver training and mentoring (e.g. First Choice methodology), foster a mindset of learning and improvement in the team.

Transformation and Innovation (Regional Projects lead, Global Strategy execution)

• Lead the execution of the Legal Transformation Strategy in the Region, aligned with Global Legal strategy and Group policies.

• Drive major regional programs and projects with clear direction and measurable impact.

• Operational Excellence and Efficiency

• Identify and fix inefficiencies and bottlenecks in regional legal processes.

< li>Direct and manage the legal transformation program and project portfolio in the Region.