will be part of the Workplace Experience team reporting to Regional Facilities Lead, to drive and increase customer satisfaction.
This individual is the go-to-person for all workplace engagement matters. Candidates should have hospitality experience. Technical knowledge would be advantageous. Proficient in Microsoft Word and Excel.
Responsibilities as follows:
- Conduct facilities inspection and generate reports.
- Identify defects and manage any hazardous objects and follow up accordingly.
- Ensure that the meeting rooms are in ready-to-use condition whenever unoccupied.
- Ensure that office equipment is in good working condition.
- Coordinate vendors for repairs, maintenance and ad hoc works.
- Liaise and manage respective vendors to support the functionality of office space.
- Responsible for consolidating all customer issues and generating a monthly report
- Manage all customers issues tactfully and confidently.
- Assist in following up on associates & visitors requests and keep JLL team in the loop.
- Liaise & coordinate with stakeholders & vendors for event support and meeting rooms setup
- Ensure all completed PPM & Ad hoc works are according to SLA.
- Police the clean desk policy.
Communications/ Stakeholders Relationship
- To be attuned with customers, build and establish relationships with stakeholders across all levels.
- Share communications collaterals with the JLL team and client.
Administration Duties
- Create ad hoc Work Orders (Corrigo). Ensure all Work Orders are sent out, closed and verified within SLA.
- Ensure all vendors submit invoices within SLA.
- Manage Finance, PPM (52 weeks) and Operation trackers: ensure details are accurately updated and current.
- Ensure all EHS documents and vendors relevant documents are valid and facilitate the submission of vendors Permit to Work for client & landlord's approvals.
- Ensure completion of monthly reports to meet client's expectations & internal requirements.
- Submit a monthly operations report against agreed SLA & KPIs. All trackers are up to date.
- Assist and participate in client & JLL FM audits
- Proficient in Microsoft word, Excel.
Finance/Procurement
- Manage budgets in conjunction with the regional finance team, and in accordance with client policy & practice.
- Ensure that expenditure is within budget.
- Sourcing of vendors and quotations when required, to facilitate ad hoc work/event.
- Ensure timely closure of all PPMs and ad hoc works.
Others:
- Assist in front desk support.
- Ad hoc tasks assigned by Regional FM.
