The Senior HR Operations Specialist role is the backbone of our People function — ensuring every HR process is accurate, timely, compliant, and delivered with high service quality. You will run core HR processes end-to-end, maintain reliable employee data, and ensure employees and managers receive consistent HR support across the organisation.
This role requires strong attention to detail, ownership, and the ability to manage a high-volume, fast-paced HR environment.
What You'll Own2. HR Administration & Data Accuracy3. HR Service Desk & Employee Support4. Benefits, Payroll Inputs & Attendance5. Compliance, Policies & SOP Discipline6. Employee Relations SupportWhat You BringWhy Join Us
- Employee Lifecycle Management
- Run and execute the full HR lifecycle: onboarding, probation, confirmation, transfers, and offboarding
- Ensure all paperwork, letters, and system updates are completed accurately and on time
- Coordinate with hiring managers, IT, Finance, and relevant stakeholders for a seamless employee experience
- Maintain employee records, contracts, and documents with 100% accuracy
- Update HRIS (Workable, BrioHR, and internal systems) for all employee movements
- Conduct regular audits to ensure data integrity and compliance
- Run the HR service desk — respond to employee queries and deliver high-quality HR support
- Prepare letters (employment, confirmation, salary revision, misc. HR letters)
- Guide employees on policies, benefits, and HR processes
- Manage benefits administration: insurance enrolment, claims, medical benefits, parking, allowances, etc
- Monitor time & attendance, leave, and shift compliance; escalate issues promptly
- Prepare accurate and timely payroll inputs for the Finance/Payroll Specialist
- Ensure HR processes adhere to internal SOPs, labour laws, and audit requirements
- Identify process gaps and escalate improvements to the People Ops & Culture Lead
- Maintain tracking logs (probation, confirmations, contract renewals, disciplinary records)
- Handle disciplinary documentation and case preparation, with guidance from the HRBP
- Ensure proper filing, consistency in documentation, and follow-through on action items
- 3-5 years of hands-on HR Operations or HR Generalist experience
- Strong understanding of HR lifecycle processes, HR administration, and compliance
- High attention to detail, accuracy, and accountability
- Strong organisational skills - able to manage volume and deadlines
- Excellent communication and service-oriented mindset
- Familiarity with HRIS systems (Ashby, BrioHR, or similar)
- Ability to thrive in a fast-paced, high-growth environment
- High exposure across the company - you touch every part of the employee lifecycle
- Opportunity to improve and strengthen HR processes in a fast-scaling organisation
- Strong mentorship and growth path toward HR Operations Lead or HRBP track
- Be part of a People team that values speed, accuracy, and continuous improvement
