Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate peoples lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.
We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.
Discover Crown. www.crownworldwide.com
This role will be responsible for supporting the organization Crown Worldwide Group Sdn Bhd and Crown Worldwide Shared Services Sdn Bhd across key HR functions including employee benefits, employee engagement, compensation and benefits, HR systems management, and industrial relations. The HR Advisor will serve as a trusted partner to employees and management, ensuring compliance with employment legislation and company policies while fostering a positive and inclusive workplace.
Key Tasks and Responsibilities
Employee Benefits Management
- Administer and manage all matters related to employee benefits programs including insurance, medical (inpatient & outpatient), wellness initiatives and other perks.
- Serve as the point of contact for employees regarding benefits queries and claims and provide timely resolutions.
- Act as the main liaison with insurance providers and external vendors to ensure smooth service delivery.
- Monitor benefit utilization, review and propose enhancements to employee benefit offerings in line with market practices to optimize cost effectiveness.
Compensation & Benefits
- Support the development of compensation reviews and salary structure alignment, allowances and incentive schemes.
- Assist in conducting salary benchmarking and market analysis to ensure competitiveness and internal equity.Manage in monthly payroll administration, yearly annual increase/bonuses and liaise with outsource payroll vendor. Ensure timely the related document and letter are issued.
- Ensure accurate, maintain and timely processing of HR-related financial matters (allowances, claims, incentives etc).
- Provide data analysis and reporting for decision-making.
Employee Engagement
- Plan, implement, and monitor employee engagement initiatives to enhance workplace culture such as town hall, wellness program, CSR and HR activities etc.
- Assist in managing employee survey, analyse the feedback and recommend actin plans to improve engagement and workplace culture.
- Support and coordinate communication strategies, session and feedback channels between employees and management and act as a point of contact.
- Assist in designing recognition and reward programs.
Performance Management
- Support the implementation and administration of the companys performance management system.
- Guide business/functional partners and employees on setting clear objectives, KPIs, and development plans.
- Monitor and track performance review cycles to ensure timely completion.
- Provide advice and coaching to managers on handling performance discussions effectively.
- Assist in identifying high performers and areas for improvement through data analysis and feedback.
- Collaborate with managers to create performance improvement plans (PIPs) where needed.
- Ensure alignment of performance outcomes with compensation, promotion, and career development decisions.
- Analyze performance management trends and recommend enhancements to processes and tools.
- Promote a culture of continuous feedback and development.
Offboarding
- Manage the end-to-end of all level of employees offboarding process including resignation acknowledge, letter, clearance and exit formalities also managing data in TARGET and HR other system.
- Conduct exit interviews and analyse feedback to provide insights on employee retention and workplace improvements.
- Coordinate with IT, payroll and other department to ensure return of company assets ans system access revocation such as door access etc.
HR Management Systems
- Manage and maintain HR Data and HR digital systems (e.g., TARGET - SAP SuccessFactors, digital management systems).
- Manage leave administration in TARGET and generate report to the business partner.
- Manage door access and attendances of employees, update in the company system (WinPro and TimePro)
- Ensure accurate and updated employee records, HR metrics, and dashboards.
- Drive automation and process improvement for HR operations.
- All HR administration.
Industrial Relations & Compliance
- Handle employee relations matters including investigations, warning letters, and disciplinary cases.
- Ensure compliance with employment laws, regulations, and internal policies.
- Provide advice to business/functional partners on disciplinary and grievance procedures
- Support conducting a regular audit and review of the human resource management practices to ensure compliance with corporate policies and legislative requirements.
- Participate in ISO of the company.
Policy Review and Interpretation
- Support the existing policy review process to ensure that policies are maintained and updated in line with the version control requirements.
- Assist managers and employees with routine policy information and interpretation.
Continuous Improvement on Service Delivery
- Actively identify problems and issues that could cause problems in providing services to Crown Worldwide employees.
- Train the HR matters and related matters to all employees.
Support Function
- To work as a team to demonstrate and promote company purpose and values
- Support your Manager and your HR team members
- Filing and data entry of HR related function
- Manage the archive files
- All other duties as assigned by your Manager.
What we offer
- Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
- Work in a dynamic team with opportunities for growth
- Learning opportunities in the field of relocations, international logistics and mobility
- Work on new projects for an industry leader with over 50 years history
- Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO&aposs from 15 and up to 20days)
- Language courses, Well-being Program, Mentoring Program, Employee Referral Program
- Performance bonus
- Career development path
- CSR, ED&I, Work-life balance initiatives
Call to action
If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!
Company Values
At Crown we pride ourselves with the quality we deliver and values we stand by.
- We are CARING about people and their experience
- Always DETERMINED to do our best and to always keep improving
- We are genuinely THERE when our customers and colleagues need us
- We encourage the SHARING of knowledge amongst each other
- We continuously remain OPEN-MINDED to stay innovative
Equal Employment Opportunity
Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
