Company Description Resolve IR Sdn Bhd (RESOLVE) is a consulting firm focused on helping organizations succeed in a rapidly changing business environment. The firm is known for its deep industry expertise, innovative strategies, and a client-centric mindset that emphasizes practical, value-driven solutions. RESOLVE specializes in business advisory and assurance services, including risk advisory, pre-IPO assessment, sustainability consultancy, and internal audit. The team supports both private and public companies with tailored solutions designed to strengthen governance, improve performance, and manage risk. Professionals joining RESOLVE can expect a collaborative environment with exposure to diverse industries and complex business challenges.
Role Description The Senior Human Resources Generalist is a full-time, on-site role based in WP Kuala Lumpur. This role involves:
- Handle the end-to-end recruitment process, including job postings, resume screening, phone interviews, interview scheduling, reference checks and coordination of hiring arrangements for assigned positions.
- Handle the sourcing of potential candidates based on job requirements through various channels such as job portals, social media platforms and professional networks.
- Maintain and ensure the accuracy and completeness of employee records, databases and HR-related documentation and filing.
- Handle staff queries and provide guidance on HR policies, procedures, benefits and other employment-related matters, and escalate complex or sensitive issues to the HR Manager when required.
- Coordinate the onboarding and offboarding processes, including preparation of relevant documentation and coordination of necessary arrangements.
- Coordinate internal events, such as annual dinners, festive celebrations and team-building activities.
- Draft and prepare content for internal memo, announcements and other HR-related communications.
- Handle day-to-day HR administrative tasks and provide operational support to the HR Manager and HR team as required.
- Administer all aspects of employee insurance programmes, including medical, and other related coverage.
- Act as the liaison between the company and insurance providers to ensure effective communication and smooth policy administration.
- Ensure timely enrolment, renewal, amendment and termination of insurance policies for employees in accordance with company policies and employment changes.
- Provide guidance and support to employees on insurance-related matters, including claims processes, coverage details and policy updates.
- Coordinate employee engagement activities and welfare programmes.
- Monitor and coordinate employee probation, confirmation, performance appraisal and other employee lifecycle processes to ensure timely completion.
- Assist the HR Manager in the implementation of HR policies, procedures, SOPs and other HR initiatives.
- Monitor HR and administrative practices to support compliance with applicable Malaysian labour laws, HR requirements and company policies, and highlight any issues to the HR Manager.
- Prepare HR reports, records, summaries and other information required by the HR Manager or management.
- Assist the HR Manager in HR projects, HR system implementation, process improvements and other HR-related initiatives.
- Perform other HR and administrative duties and provide support to the HR Manager as required.
Qualifications
- Bachelor's degree in Human Resource Management, Business Administration or related field.
- Minimum 3-5 years of working experience in HR and Admin role.
- Good knowledge of Malaysian labour laws and HR practices.
- Strong attention to detail and good organizational skills.
- Able to handle confidential information with professionalism.
- Proficiency in English and Mandarin, both written and spoken. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
- Proficiency in Microsoft Office and HRIS systems.
