About Us
Turnkey Consulting is an independent risk and security consultancy that brings together people, protection, and performance to help organisations achieve Digital Enterprise Resilience. For more than 20 years, Turnkey has enabled the world's leading companies to understand and optimise their risk and security landscape through assessment-based road mapping, organisational empowerment, and expert application of market-leading technologies. Turnkey is headquartered in London with offices across Asia, Australia, Europe, and North America.
Role Overview
We are looking for an independent, pro-active, and ambitious individual who is committed to making a meaningful contribution to Turnkey. You will lead the delivery of large IAM solutions. The role necessitates consulting on multiple projects, thus requiring a technically minded individual with sound commercial acumen
.
Responsibilities
: Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycl
- e.This also includes management of issues, risks and project change requests to ensure successful and on-time project deliver
- y.Contribute to process improvement initiatives as it relates to improving project deliver
- y.Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situatio
- n.Ensure that services are provided, implemented correctly and billed in a timely and accurate manne
- r.Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failure
- s.Manage with a focus on profitability and productivity to ensure client satisfactio
- n.Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence clients ongoing use and/or satisfaction with products and service
- s.Working with clients post implementation for user testing, debugging, support and maintenanc
- e.Managing project scope, schedule, status and documentatio
- n.Developing and delivering technical training designed to enable/educate customer
s.
Requirement
- s: 8+ years experience in running a managed service or support functi
- on.Able to manage an ops team both onshore/offshore-currently 30+ peop
- le.Familiar with IAM/PAM tools, such as SailPoint, CyberArk, Micro Foc
- us.Looking for someone to help grow the managed service provision in IAM, so plenty of room for progression - Provide a strategy and plan for how they would achieve this (Ideally as part of application or interview proces
- s).Must be able to create, policies, procedures, SOPs etc. to integrate service with the clie
- nt.Must have experience working with providing services to large global clients (FTSE 250 siz
- e).Will be required to manage SLA's, targets, response times, reporting, issues with multiple custome
- rs.Develop, Maintain & Execute a strategy and plan for growing the servi
- ce.Excellent communication and soft skil
- ls.Project management/delivery experience (project planning, team management, stakeholder management, scope management, schedule management, quality assurance, et
- c).Detailed understanding of business processes and how they contribute to enterprise ri
sk.
