Lead full lifecycle delivery of ICT projects, including infrastructure, systems integration, network deployments, cybersecurity initiatives, and digital transformation workstreams.
Develop and manage detailed project plans covering scope, timelines, resources, risks, and deliverables.
Oversee multiple concurrent ICT projects, ensuring alignment with technical standards, client requirements, and organizational objectives.
Coordinate with engineering, technical support, network teams, and vendors to ensure seamless execution.
Client & Key Account Management
Act as the primary liaison for major ICT accounts, maintaining strong, trust based client relationships.
Conduct regular stakeholder meetings, technical reviews, and project status updates.
Translate client needs into clear technical requirements and actionable project tasks.
Identify opportunities for account expansion, service enhancements, and long-term ICT partnership growth.
Technical Oversight & Governance
Ensure all ICT solutions comply with industry best practices, cybersecurity standards, and company policies.
Review technical designs, implementation plans, and change requests to ensure quality and feasibility.
Oversee testing, commissioning, and handover processes for ICT systems and infrastructure.
Team Leadership & Resource Management
Lead and mentor project teams, including engineers, technicians, and site leads.
Allocate resources effectively across projects, balancing workload and skill requirements.
Provide guidance on technical challenges, risk mitigation, and issue resolution.
Foster a culture of safety, accountability, and continuous improvement.
Budgeting & Financial Control
Manage project budgets, cost tracking, and financial forecasting for ICT initiatives.
Evaluate vendor proposals, negotiate pricing, and ensure cost effective procurement of ICT equipment and services.
Prepare financial and performance reports for senior management.
Quality, Safety & Compliance
Ensure ICT project activities adhere to safety protocols, data protection regulations, and compliance standards.
Conduct site audits, quality checks, and documentation reviews.
Implement corrective and preventive actions to maintain high operational and safety standards.
Stakeholder Communication
Deliver clear, structured communication to clients, internal teams, and senior leadership.
Prepare project dashboards, progress reports, and executive summaries.
Facilitate decision making and resolve conflicts across technical and non technical stakeholders.
Strategic Planning & Continuous Improvement
Contribute to ICT strategy development through insights from project performance and client feedback.
Improve project delivery frameworks, workflows, and documentation standards.
Lead post implementation reviews to capture lessons learned and drive process enhancements.
Risk & Issue Management
Identify technical and operational risks early and implement mitigation strategies.
Manage escalations, troubleshoot ICT related issues, and ensure minimal disruption to project progress.
Maintain contingency plans for critical infrastructure and system deployments.
