Key Accountabilities:
1. Application Support & Maintenance
- Implement, support, and maintain IT application software.
- Perform system testing and troubleshoot application issues.
- Provide on-call support and resolve incidents within agreed service levels.
- Coordinate with vendors and stakeholders to resolve application-related issues.
2. Project Implementation & Delivery
- Support software patching, upgrades, and system rollouts.
- Participate in project planning, scheduling, requirements gathering, GAP analysis, design reviews, SIT, UAT, and user training.
- Ensure smooth implementation of IT projects and system harmonisation initiatives.
- Lead assigned projects and guide team members throughout project execution.
3. Hospital Information System (HIS) Support
- Conduct pre-go-live site readiness activities.
- Ensure hardware and devices related to HIS, and third-party systems are operational.
- Support HIS applications according to defined severity and response timelines.
4. Documentation & Reporting
- Maintain system documentation, user accounts, licensing records, warranties, archives, and audit trails.
- Prepare routine and ad-hoc reports.
- Develop technical and non-technical documentation, procedures, and reference materials.
- Design customised reports to meet user and business requirements.
5. Solution Evaluation & Continuous Improvement
- Evaluate and recommend IT products and solutions.
- Identify enhancement opportunities to improve system performance, efficiency and patient/customer service.
6. Leadership & Team Development
- Guide and mentor new team members.
- Lead project teams when assigned.
- Perform other related duties as may be assigned or delegated by the Superior or any other person as directed from time to time.
Required Qualifications & Experience:
- Diploma, Advanced Diploma, Bachelor's Degree, or equivalent in Information Technology or a related field.
- Minimum 5 years of relevant working experience.
- Able to work independently under tight deadlines.
- Highly committed and responsible.
