Senior Information Technology Support Engineer

Job Description:

• Provide technical support to internal business users in a professional and friendly manner.

• To troubleshoot and support end users on Laptop and iPad for both software and hardware.

• Install and configure new PC hardware and software on desktops, laptops and peripherals such as phones, printers, external drives and other related hardware.

• Perform profile migrations for Windows PCs and Laptops.

• Manage IT assets & inventories.

• Working on daily ServiceDesk tickets and accountability for

• ServiceDesk performances while ensuring a smooth operation, that SLAs are being fulfilled and business user are happy with the support they are receiving.

• Participate in the management of infrastructure and systems across all sites with respect to requirements and recommendations from global and regional IS teams.

Roles and Responsibilities

• Working on daily helpdesk tickets and SLAs are being fulfilled and ensuring business user are satisfied with the support received on daily basis.

• Follow up with user to ensure their issues are resolve.

• Monitor, diagnose, and escalation of IT problems.

• Conduct remote support and troubleshooting.

• Install, configure, troubleshoot, repair PC and end user devices.

• Setting up user accounts and profiles on the network and managing

• profile migrations for Windows computers.

• To troubleshoot and support end users on Laptop and iPad for both software and hardware

• Provide operational support for global and regional IS and infrastructure team

• Maintaining inventories of IT assets

• installing updates, patches for anti-virus, computers, etc.

General skills: • Excellent team player • Understand and able to communicate in English • Excellent team player • Strong analytical and troubleshooting skill • High flexibility and dedication • Good interpersonal skills. • Ability to troubleshoot complex hardware and software issues. • Ability to think critically.