Job Scope
Helpdesk Service Delivery
- Responsible for analyzing and diagnosing complex system failures to ensure efficient and prompt recovery of business operations.
- Establish and maintain a knowledge base to ensure structured reference for future issue resolutions.
- Deliver high-quality technical support for key business users. Collaborate closely with the IT team and other departments to ensure effective service delivery and continuous improvement.
Internal Operations Management
- Act as a subject matter expert in Helpdesk operations, leading and optimizing assigned operational areas, while providing professional support in collaboration with other IT functions. Operational areas include but are not limited to Tech procurement, video/ audio conferencing systems, laptop management, and Windows system management.
Project Management
- Lead or participate in supporting global or cross-functional initiatives. Drive and evaluate the implementation of technical solutions, proactively identify and address potential risks, and ensure successful project delivery with expected outcomes.
Requirements
- Bachelor's degree or above in Computer Science, Information Technology, or a related field preferred.
- Minimum of 3 years experience in IT operations prior experience in multinational companies is a plus.
- Strong hands-on experience with hardware and software troubleshooting
- Experience in Linux and Windows server administration is a plus.
- Experience in network operations management is also preferred.
- Proficient in Windows OS and Microsoft Office Suite, basic knowledge of Network and Server
- Excellent communication skills, with a meticulous and detail-oriented work style.
- Ability to proactively identify issues, resolve complex problems, and drive continuous improvement.
