Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.
Top reasons to work with TDCX
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission
The Senior IT Support Engineer exists to support/manage end-users and Infrastructure services globally to meet business requirements. You will be providing a mixture of 2nd and 3rd level support, proactive support as well as participation in project activities, and assisting with the day-to-day operations to support the growth of the organizations initiatives.
- Responding to 2nd and 3rd level technical requests raised via Slack, phone, email, face-to-face, and incident management tool in a professional and timely manner.
- Assisting with prioritizing, scheduling, and escalating incidents to appropriate channels.
- Using your strong understanding of Microsoft EUC related technologies to build and support a complex and distributed EUC environment.
- Building and updating the desktop standard operating environments including software and application change and release management.
- Documenting and educating end users with the objective of resolving incidents at first contact and reducing recurring calls.
- Monitoring the performance of EUC devices and providing recommendations to ensure the effectiveness of SOE & Hardware.
- Occasional out-of-office hours maintenance visits to assess technical issues or implement new solutions.
- Identification and implementation of process improvements and automations to improve the service provided to internal teams.
- Mentoring and providing guidance to junior IT support engineers.
Who are we looking for
- Looking for candidates that are fully fluent inChinese and English.
- Certifications/Experience in Windows desktop environments.
- Extensive experience in a EUC administration and support role.
- Demonstrated experience in the administration of Microsoft Endpoint Configuration Manager (Intune).
- Experience with Operating system deployment related issues.
- Knowledge of decommissioning and disposal of IT Assets.
- Advanced knowledge of networking.
- Advanced knowledge of Azure Active Directory.
- Troubleshooting knowledge of Mac operating system.
- Basic knowledge of Linux operating system.
- Committed to further learning and development.
- Committed to ongoing learning and development.
About TDCX
Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.
With a focus on helping companies enable the future, TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.
