Senior L3 Support Engineer - SWIFT Applications (Sunway The Pinnacle 24/7 rotational)

Job Title: Senior L3 Support Engineer - SWIFT Applications

Domain: PRO Sub-Domain: SWIFT

Location: The Pinnacle, Subang Jaya

Work Model: 5 days rotational, 24/7 shift, on-site

Job Summary:

We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high compliance environment. The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices.

Key Responsibilities:

o Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.

o Perform root cause analysis, incident resolution, and environment management for production systems. o Ensure compliance with security policies including encryption, two factor/multi-factor authentication, and audit readiness.

o Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.

o Monitor system performance and support disaster recovery procedures as required.

o Maintain detailed documentation of system configurations, procedures, and incident resolutions. Technical Skills & Requirements Mandatory

o Hands-on experience with SWIFT Solutions: AMH (Alliance Messaging Hub), AMG (Alliance Gateway), SAG (Secure Access Gateway)

o Strong knowledge of Oracle Database 19c

o Experience in high-security environments (e.g., financial institutions)

o Familiarity with audit processes, encryption standards, and multi-factor authentication (MFA)

o Knowledge of SWIFT message formats: MTxxx and ISO20022

Nice-to-Have

o Java Spring Boot development exposure

o Shell scripting for automation and support tasks

o Experience with JBoss (Application Server) and Apache (Web Server)

o Prior exposure to Citrix environment.