Job Description
About Accenture
Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Job Title: Senior L3 Support - SWIFT
Domain: PRO
Sub-Domain: SWIFT
Experience Level: Senior (6-9 years)
Location: Kuala Lumpur
Job Summary:
We are seeking a highly experienced Application Maintenance / Production Support Engineer (L3) to manage and support critical SWIFT-based applications in a secure financial services environment. The role involves ensuring system stability, handling complex incidents, and maintaining high availability of SWIFT solutions such as AMH, AMG, and SAG. The ideal candidate will have strong expertise in SWIFT messaging, production support, and security compliance.
Key Responsibilities:
Provide L3 production support for SWIFT applications (AMH, AMG, SAG), ensuring high availability and performance
Monitor systems, troubleshoot incidents, and perform root cause analysis for critical issues
Manage and support SWIFT messaging flows, including MTxxx formats and ISO 20022 standards
Collaborate with infrastructure, network, and application teams to resolve cross-functional issues
Ensure compliance with security standards, including encryption, MFA/2FA, and audit requirements
Perform system maintenance, patching, and upgrades in Linux environments
Develop and maintain support documentation, runbooks, and knowledge base articles
Participate in on-call support and incident management processes
Identify opportunities for automation and process improvements
Required Skills:
6-9 years of experience in application support or production support (L3 level)
Hands-on experience with SWIFT solutions: AMH, AMG, SAG (mandatory)
Strong knowledge of SWIFT messaging standards (MTxxx, ISO 20022)
Experience working in secure financial services environments with knowledge of audits, encryption, and MFA/2FA
Strong experience with Oracle Database 19c
Proficiency in Linux environments (RHEL or equivalent such as SUSE Linux)
Strong troubleshooting, analytical, and problem-solving skills
Ability to handle critical incidents and work under pressure
Nice-to-Have Skills:
Experience with Java Spring Boot
Knowledge of shell scripting for automation
Familiarity with application servers such as JBoss
Experience with web servers like Apache
Exposure to Citrix environments
Understanding of DevOps practices and automation tools
Experience working in ITIL-based support environments
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
