Job Responsibilities:
Live Commerce Operations
- Support end-to-end live commerce execution on Shopee Live and TikTok Live
- Assist in livestream setup, scheduling, product pinning, vouchers, and campaign mechanics
- Monitor live sessions to ensure smooth operations, timely promotions, and issue resolution
- Coordinate livestream calendars across campaigns, festivals, and daily BAU streams
Client Liaison & Sales Mechanism Management
- Liaise directly with clients on live commerce execution matters and timelines
- Work closely with client sales and marketing teams to plan and manage monthly product sales mechanics, promotions, and priorities
- Translate client sales objectives into executable live commerce plans
- Support preparation of monthly live commerce plans, product line-ups, and promotional structures
Platform & Campaign Execution
- Manage backend operations including product selection, voucher setup, flash deals, and add-ons
- Assist in campaign execution during key sales periods (e.g. 9.9, 11.11, CNY, Raya)
- Ensure all executions align with brand, platform, and legal guidelines
Internal Coordination & Reporting
- Support the Live Commerce Manager in daily client operations and communications
- Coordinate with internal teams (design, host, operations) to ensure timely asset delivery
- Track livestream performance including views, engagement, CTR, and GMV
- Support post-livestream reporting and insights preparation
Job Requirements:
- 12 years of hands-on experience in Shopee Live and/or TikTok Live operations
- Experience liaising with clients and managing ongoing campaign executions
- Strong understanding of live commerce sales mechanics, vouchers, and platform tools
- Familiarity with affiliate or creator-led live commerce setups
- Highly hardworking, detail-oriented, and execution-focused
- Able to perform under fast-paced, campaign-heavy environments
- Strong communication and coordination skills
- Agency-side experience handling multiple accounts
More About This Role
- Direct exposure to client-facing live commerce operations
- Hands-on involvement in sales-driven campaign planning
- Clear progression path into Live Commerce Manager or Strategist roles
