Management Consultant – Banking Transformation, Change Management & Business Analysis
We are seeking a Management Consultant with good Change Management and Business Analysis capabilities to support business, digital, and operational transformation initiatives within Banking or digital payment domain. The role requires a consultant who can bridge business and technology teams, drive organizational change, analyze business requirements, and support the successful delivery of transformation programs across banking products, payments, and digital banking environments.
Responsibilities
- Partner with business stakeholders to identify opportunities for process improvement, operational efficiency, and digital transformation.
- Assess current-state business processes and design future-state operating models and customer journeys.
- Facilitate workshops, discovery sessions, and stakeholder interviews to define business challenges and transformation requirements.
- Develop transformation roadmaps, business cases, and implementation strategies.
- Provide consulting recommendations aligned with business objectives and regulatory requirements.
- Lead and support Organizational Change Management (OCM) activities across transformation initiatives.
- Conduct stakeholder analysis, change impact assessments, and organizational readiness evaluations.
- Translate business needs into functional requirements, user stories, process maps, and business solutions.
- Support process re-engineering, gap analysis, and target-state design.
- Collaborate with technology teams, product owners, and project managers to ensure requirements are accurately delivered.
- Facilitate User Acceptance Testing (UAT), business validation, and implementation readiness activities.]
- Maintain requirements traceability and support solution deployment.
Experience requirements
- 5–8 years of experience in Management Consulting, Business Analysis, Change Management, or Business Transformation roles.
- Proven experience delivering transformation initiatives within Banking, Financial Services, FinTech, or Payments organizations.
- Hands-on experience working on banking products, payment platforms, digital banking solutions, or customer transformation programs.
- Strong understanding of business process analysis and requirements management.
- Experience delivering change initiatives involving people, process, and technology transformation.
- Experience working with cross-functional teams in Agile, Waterfall, or Hybrid delivery environments.
- Strong workshop facilitation, stakeholder management, and communication skills.
Mandatory Language Requirements
- Strong verbal and written English.
- Mandarin and/or Cantonese speaking capability preferred
