JOB SUMMARY
The Employees Provident Fund (EPF) is seeking qualified, motivated, and high-calibre candidates for the position of Senior Manager. This role requires a strategic leader who can drive complex operations, influence key stakeholders, and champion continuous improvement to deliver high-impact, compliant, and customer-centric outcomes
JOB RESPONSIBILITY
- Proven ability to lead end-to-end operations, ensuring high accuracy, compliance with regulatory requirements, and consistent achievement of service level standards (SLA / Janji Kami).
- Strong track record in stakeholder engagement and influencing, with the ability to develop and execute structured engagement plans, build trusted relationships, and drive alignment across branches and departments.
- Lead the development and execution of stakeholder engagement plans, fostering strong collaboration, driving alignment across stakeholders, and ensuring effective communication to achieve operational goals and enhance service delivery outcomes
- Demonstrated capability in managing complex cases and governance processes, including preparation and presentation of cases at senior-level committees (e.g., Appeals Committee / JKR).
- Experienced in driving process improvement and leading operational projects, with a continuous improvement mindset to enhance efficiency, quality, and customer experience.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to handle sensitive, high-risk, or exceptional cases with sound judgment.
- Strong leadership and coaching capabilities, with experience guiding teams, building capabilities, and strengthening operational competencies across stakeholders.
- Effective communicator with the ability to translate policies and guidelines into practical implementation, and deliver clear, confident advisory support.
JOB REQUIREMENTS
- Malaysian citizen
- Pass in Bahasa Melayu, including oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
- Possess a Bachelor's Degree in Business Administration, Management, Engineering, Information Technology, Information Systems, Data Analytics, or an equivalent field recognized by the Government from an accredited higher learning institution.
- Professional certifications (e.g., Lean Six Sigma, PMP, PRINCE2, Design Thinking) are an added advantage.
- Minimum 13 - 16 years of relevant working experience in processing and process improvement, operational excellence, or business transformation, with a minimum of 5 years in a leadership role.
- Experience in large organisations or regulated industries is preferred.
- Experience in financial services or public sector organisations is an advantage.
Skills & Competencies
- Strong strategic thinking and analytical capability, with the ability to translate complex data into actionable insights and decisions.
- Excellent stakeholder management and influencing skills, particularly in engaging senior leadership and cross-functional teams.
- Strategic thinking and decision-making ability, with a strong business acumen to balance operational performance, risk, and customer outcomes.
- Proven leadership capability, including team management, coaching, and driving high-performance culture to achieve organizational goals.
- Change management and transformation leadership, with experience leading cross-functional initiatives, process improvements, and operational projects.
- Project and program management expertise, with ability to plan, execute, and deliver initiatives within scope, timeline, and expected outcomes.
- Strong governance, risk management, and compliance mindset, ensuring adherence to policies, controls, and regulatory requirements.
- Data-driven mindset, with proficiency in Excel, PowerPoint, and visualization tools (e.g., Power BI) to support performance monitoring and reporting.
Leadership & Behavioral Competencies
- Exhibits holistic, agile thinking, navigating complexity with clarity and driving adaptive, forward-looking strategies in a dynamic environment.
- Demonstrates bold leadership and courage to drive transformation, challenging conventions and delivering impactful, sustainable change.
- Build deep, trust-based stakeholder partnerships, leveraging empathy and strategic influence to drive alignment and collective success across functions.
- Champions a continuous learning and growth mindset, proactively advancing capabilities, innovation, and operational excellence.
- Upholds uncompromising integrity and accountability, embodying strong governance, transparency, and ethical leadership in all decisions.
- Leads high-impact, cross-functional engagements, facilitating strategic discussions that drive process innovation, performance improvement, and enterprise-wide alignment.
JOB STATUS
Permanent
All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.
