Senior Manager, CDZ Operations

We are seeking an experienced and driven Manager to lead and expand our CDZ (Customs) operations. This role plays a pivotal part in ensuring compliant, efficient daily operations while driving product growth and supporting our longterm CDZ strategy, including the ambition to double CDZ capability by 2030. The manager will manage internal DGF teams and service providers, collaborate closely with Sales and engage directly with customers, Customs officers and regional stakeholders.

Key Responsibilities:

Operations Leadership:

• Lead and manage CDZ (Customs) operations across assigned stations.
• Ensure operational processes are compliant, efficient and aligned with best practices.
• Oversee customer complaints management and corrective actions.
• Liaise with Customs officers and handle Customs queries, fines and certification renewals.

Vendor & Stakeholder Management:

• Manage service providers through weekly/monthly performance reviews.
• Collaborate with internal stakeholders including Customer, Sales, KAM, CDZ teams, AFR/OFR products.
• Drive alignment with regional teams on CDZ strategy and operational standards.

Commercial & Growth Support:

• Work closely with Sales to secure new CDZ business opportunities.
• Support RFQs and regional queries relating to the CDZ product.
• Participate in customer visits, solution presentations and onboarding activities including EDI testing.

Team Leadership

• Manage and develop the CDZ operations team , fostering strong performance and engagement.

Required Skills & Competencies

• Strong CDZ operations management expertise
• Customer engagement & relationship management
• Excellent problemsolving and decisionmaking skills
• Ability to influence and collaborate with senior stakeholders
• Strong sales acumen (planning, coordination, presentation)
• Vendor management experience
• Crossfunctional communication and stakeholder engagement

Qualifications & Experience

• Bachelor's degree in Business, Logistics or related field or equivalent experience/qualification
• Minimum 8 years of experience in Customs operations, Freight Forwarding, logistics, supply chain, or related fields
• Proven expertise managing operational teams
• Experience dealing with Customs authorities and regulatory requirements is highly preferred

Why Join DHL

• Global impact with operations in 220+ countries
• Career growth through world-class learning programs
• Collaborative culture built on respect and responsibility
• Commitment to sustainability and a greener future

Location will either beUSJ, Selangor / Bangunan NTS, Port Klang

Take the lead and shape the future of ocean freight. Apply now!

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