Senior Manager - Cloud Hardware Support

Lead OCI's Data Centre Operations in Malaysia—drive innovation, manage teams, and ensure world-class performance in a dynamic cloud environment.

As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia. Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps. The role involves significant communication at all levels internally and externally. A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Responsibilities

Oversee 24/7 data centre operations and new regional deployments

Develop, coach, and scale high-performing, diverse technical teams

Collaborate globally to achieve consistency and deliver project milestones

Foster continual improvement, risk mitigation, and operational efficiency

Manage vendors and ensure local regulatory compliance

Drive recruitment, talent development, and team progression

Occasional travel required

About You:

Proven leader of large, diverse teams in mission-critical IT environments with extensive data centre exposure in hyperscale environments

Strong technical and business acumen across infrastructure, DC operations and growth mindset

Skilled communicator, able to influence across functions and senior management

Experience with hiring, mentoring, and developing managers and staff

Adaptable and resilient, thriving in complex, fast-paced environments

Bachelor's degree or equivalent industry experience preferred.

Ready to make an impact Apply now to help shape the next generation of cloud infrastructure in Malaysia.