AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

. Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
. Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
. Acts as the primary point of contact for senior management regarding overall IT operations, incident status, and service delivery.

Roles and Responsibilities:

Leadership and Management
. Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations.
. Foster a collaborative environment to ensure high team morale and performance.
. Act as the people management of Batch Operations team

Incident and Service Management
. Work and Incident Management team to ensure timely resolution of issues and minimizing downtime.

Monitoring and Operations
. Supervise system and network monitoring to proactively identify and resolve potential issues.
. Manage batch operations to ensure job scheduling, execution, and troubleshooting are performed efficiently.

Process Improvement
. Identify areas for improvement within the command centre operations and implement initiatives to enhance effectiveness.

Stakeholder Communications
. Communicate effectively with various stakeholders to resolve conflicts and ensure alignment on objectives.

Strategic Planning
. Contribute to the development of strategic initiatives that align with the organization's IT goals and objectives
. Advocate for technologies and solutions that can improve service delivery and operation efficiency.

Minimum Job Requirements:

Relevant Experience:

• Minimum of 10 years of experience in IT operations, with at least 5 year in a supervisory or management role.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of unviersity on Information Technology or related discipline

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.

• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.

• Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.