Oversee the end-to-end delivery of hospitality, facilities, and technical infrastructure to foster a high-performance work environment. Responsibilities include architecting operational strategies that maximize space utilization, maintain technical excellence, and elevate employee and guest experiences through seamless, reliable service delivery.
Strategy
- Infrastructure Planning: Anticipate future needs for Audio Visual (AV) and Telco upgrades to ensure the facility remains technologically competitive.
- Hospitality & Service Excellence: Driving service excellence through rigorous quality standards and data-driven performance measurement
Stakeholders Engagement
- Continuous establish and maintain good rapport and relationship with SC internal and external stakeholders to ensure requirements and deliverables are completed efficiently in line with the service level agreement.
Process Ownership
- End-to-End Event Lifecycle: Design and implement standard operating procedures (SOPs) for event planning, banquet services, and post-event debriefs.
- Technical Integration: Oversee the seamless execution of AV and Telco support workflows to minimize downtime during critical operations.
- Compliance & Safety: Ensure all hospitality and facility processes adhere to health, safety, and local regulatory requirements.
- Managing the hospitality services and reception areas, ensuring a welcoming environment for visitors and efficient handling of inquiries and requests.
- Managing the maintenance, scheduling, and use of the company vehicles to ensure they are safe, operable, and in compliance with rules.
- Oversee the management of mailing room services by external party.
- Responsible for the management of travel services, including travel agents, appointment of travel agent panels, corporate travel agreements, accommodation arrangements, and staff uniform management.
- Managing the scheduling and coordination of office facilities such as meeting rooms, ensuring availability and readiness for meetings and events.
Financial Dimension
- Responsible for developing and managing budgets related to office services.
People Management
- Supervise, guide, and coach subordinates and/or project team to achieve department/ project's KPI and goals.
- Motivate and foster good teamwork, understanding and knowledge.
- Provide input to supervisors and management to facilitate decision making on arears of focus
