Job Summary
The Senior Manager, HR Operations & Governance is responsible for leading the organization's HR Operations, HR Technology, Data Governance, Compliance, Workforce Analytics, and Transformation initiatives. This role serves as a strategic partner to Executive Leadership and Human Resources leadership teams in designing, implementing, and continuously improving people processes, organizational structures, governance frameworks, HR systems, and operational excellence initiatives.
The position is accountable for ensuring the integrity, security, and effectiveness of HR operations while driving digital transformation, workforce reporting, organizational effectiveness, and enterprise-wide compliance programs. The role provides leadership over HR Operations, HRIS, Data Governance, Shared Services, Compliance, and HR Project Management functions to support business growth, scalability, and organizational performance.
Key Responsibilities
HR Operations Leadership
- Lead the overall HR Operations strategy and execution to ensure consistent, efficient, and scalable HR service delivery across the organization.
- Oversee employee lifecycle processes including onboarding, offboarding, employee movements, workforce records management, and organizational changes.
- Drive process standardization, automation, and continuous improvement initiatives across all HR operational functions.
- Establish and monitor service delivery standards, KPIs, SLAs, and operational performance metrics.
- Ensure effective workforce administration processes aligned with business requirements and compliance obligations.
HR Technology & Digital Transformation
- Provide strategic leadership for HRIS and HR Technology platforms including Workday, SAP SuccessFactors, Oracle HCM, and related systems.
- Lead HR system implementations, upgrades, integrations, migrations, and optimization projects.
- Drive HR digital transformation initiatives to improve employee experience, operational effectiveness, and reporting capabilities.
- Partner with Technology, Information Security, and external vendors to ensure system stability, performance, and data security.
- Evaluate emerging HR technologies and recommend solutions that support organizational growth and operational excellence.
Data Governance & Workforce Analytics
- Serve as the executive owner of HR data governance and workforce data management.
- Establish policies, standards, and controls that ensure data integrity, accuracy, consistency, and security across all HR systems.
- Oversee workforce reporting, executive dashboards, analytics, and organizational effectiveness studies.
- Provide strategic workforce insights and recommendations to Executive Leadership through data-driven analysis.
- Ensure employee master data remains accurate, compliant, and audit-ready at all times.
Organizational Effectiveness & Workforce Strategy
- Lead organizational design, workforce planning, and operating model optimization initiatives.
- Review and recommend organizational structures that support business strategy and operational efficiency.
- Support business leaders in designing scalable workforce models and organizational transformation programs.
- Partner with HR Centers of Excellence and business leaders to improve organizational effectiveness and workforce productivity.
- Drive change management initiatives related to organizational restructures and business transformation programs.
Governance, Risk Management & Compliance
- Establish enterprise governance frameworks for HR operations, employee data, and workforce administration processes.
- Ensure compliance with labor regulations, data privacy requirements, information security standards, and organizational policies.
- Lead internal and external audit readiness activities related to HR operations and workforce data.
- Develop risk management frameworks and mitigation plans for HR operational and employee data processes.
- Partner with Legal, Compliance, Privacy, Security, and Internal Audit teams to address control gaps and compliance issues.
Information Security & Data Privacy
- Provide oversight of HR-related information security, privacy, and data protection programs.
- Ensure compliance with applicable privacy regulations, client requirements, and organizational security standards.
- Lead investigations and resolution of HR data incidents, privacy concerns, and compliance-related issues.
- Promote security awareness and governance best practices across HR teams and business stakeholders.
Leadership & Stakeholder Management
- Act as a trusted advisor to Executive Leadership, HR Leadership, and business leaders on workforce operations and transformation initiatives.
- Lead and develop high-performing teams responsible for HR Operations, HRIS, Shared Services, Data Governance, Compliance, and Analytics.
- Build strong partnerships with business leaders, auditors, regulators, external vendors, and key stakeholders.
- Drive a culture of accountability, innovation, continuous improvement, and operational excellence.
- Lead complex, cross-functional transformation projects and strategic organizational initiatives.
Qualifications
Education
- Bachelor's Degree in Human Resources, Business Administration, Industrial Psychology, Information Systems, Organizational Development, or related field.
- Master's Degree (MBA, MA HRM, Organizational Development, Information Systems, or equivalent) preferred.
Experience
- Minimum 10 years of progressive Human Resources experience.
- Minimum 5 years of leadership experience in HR Operations, HR Shared Services, HRIS, People Operations, Workforce Administration, or HR Governance.
- Proven experience leading HR transformation and digitalization initiatives.
- Strong experience managing enterprise HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, UKG, or equivalent.
- Experience leading workforce analytics, governance, compliance, audit, and operational excellence programs.
- Experience supporting large-scale organizations with 3,000+ employees preferred.
- Experience in BPO, Shared Services, Healthcare, Technology, Financial Services, or multinational organizations preferred.
Knowledge & Technical Skills
- HR Operations & Shared Services
- HRIS Administration & Optimization
- Workday, SAP SuccessFactors, Oracle HCM, UKG
- Workforce Analytics & Reporting
- Data Governance & Master Data Management
- Organizational Design & Workforce Planning
- Risk Management & Internal Controls
- Audit & Compliance Management
- Data Privacy & Information Security
- Process Improvement & Automation
- Project & Change Management
- Power BI, Advanced Excel, Microsoft 365
Leadership Competencies
- Strategic Thinking
- Executive Presence
- Business Acumen
- Stakeholder Management
- Influence & Collaboration
- Decision Making
- Change Leadership
- People Development
- Operational Excellence
- Continuous Improvement Mindset
